IT Operations Analyst II - Hybrid

Spok is seeking an IT Operations Analyst II to provide day-to-day technical support for end users and endpoints, while also contributing to security-focused IT operations including identity and access management, endpoint security, privileged access, and vulnerability remediation.

This role is designed for someone with a strong foundation in technical support who wants to grow into a security-oriented IT career. Desktop and end-user support are a core part of the position, and from there you'll get hands‑on exposure to identity and access reviews, endpoint security monitoring and remediation, privileged access workflows, vulnerability management, and incident investigation, working directly with enterprise-grade security tooling.

The ideal candidate is a well-rounded IT professional who enjoys troubleshooting and working directly with users, but is especially motivated by security.

Hybrid /2 days a week

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  Provide technical support for Spok employees across Windows endpoints, Microsoft 365, authentication, and corporate applications
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  Deploy, configure, maintain, and troubleshoot corporate Windows 11 endpoints
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  Troubleshoot Cisco VPN and other secure remote‑access technologies
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  Process and resolve assigned Salesforce IT support cases based on business priority and service expectations
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  Create and maintain technical documentation, troubleshooting procedures, and operational knowledge

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  Administer user accounts, computer accounts, security groups, licenses, and access within Microsoft Entra , Active Directory, and Microsoft 365
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  Support employee onboarding, offboarding, and access changes in accordance with established security and least‑privilege practices
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  Support endpoint configuration, application deployment, patching, and device management through Microsoft Intune and related technologies
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  Identify opportunities to automate repetitive operational tasks using Power Shell and other administrative tools

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  Monitor, investigate, and remediate endpoint and account security issues using enterprise‑grade security tooling, escalating potential incidents as appropriate
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  Support privileged access and secure administrative workflows within privilege management and privileged remote access toolsets
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  Troubleshoot authentication and access issues, and assist with identity and access reviews involving MFA, IAM, and Conditional Access policies
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  Participate in vulnerability remediation efforts across corporate endpoints and systems
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  Support and participate in projects that implement and maintain security controls, including endpoint hardening, identity improvements, and access‑control initiatives.
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  Educate employees on secure computing practices across managed and BYOD devices

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Associate degree or higher in Computer Science, Information Technology, Cybersecurity, Network Engineering, Information Security, or a related field, and 2-5 years of experience working in IT operations, systems administration, or a similar role. Or equivalent combination of education and relevant experience.

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Experience supporting Microsoft Windows 10/11 environments

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Experience troubleshooting endpoint, application, authentication, and user‑access issues

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Familiarity with core information security concepts, including:

• Principle of Least Privilege and Role‑Based Access Control
• Endpoint security, patch management, and vulnerability management

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Basic understanding of identity and access management concepts, including Multi‑Factor Authentication and modern authentication practices

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Familiarity with Microsoft 365 applications and services, including Outlook and Teams

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Basic understanding of networking concepts, including TCP/IP, DNS, VPNs, and remote connectivity

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Strong troubleshooting, problem‑solving, and written/verbal communication skills

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Strong customer service skills and the ability to work effectively with both technical and non‑technical employees

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Ability to independently research technical issues and learn new technologies

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Ability to balance end‑user support responsibilities with project‑based and security‑focused operational work

Salary: $31.25 - $38.46 per hour (depending on experience)