Casualty Claims Adjuster - Hybrid

Apply now to learn and grow with us. Contribute positively; we come to work every day with the intent to make a positive impact on our work and on everyone around us.

• Investigate and evaluate coverage, liability, damages, and settle Bodily Injury claims directly with injured parties, within prescribed authority levels.
• Pursue proactive contact with injured parties through various creative means to connect, listen, empathize and make early settlement offers whenever appropriate to resolve injury claims.
• Identify potential suspicious claims and refer to SIU; identify opportunities for third party subrogation.
• Communicate with policyholders, witnesses, and claimants to gather information regarding claims; refer tasks to auxiliary resources as necessary and advise as to proper course of action.
• Send and respond to various written, telephone and SMS text inquiries to pursue resolution of the claim.
• Ensure adequacy of reserves.
• Be accountable for security of financial processing of claims, as well as security information contained in claims files.
• Make effective use of loss management tools and techniques to ensure accuracy in decision making.
• Keep files updated with clear documentation to facilitate understanding the status of investigations, evaluations and negotiations throughout the claim life cycle.

• Strong written and oral communication skills required.
• Good interpersonal, analytical, investigative, and negotiation skills required.
• Growth mindset; adapts well to change including new standard work and new tools.
• Basic knowledge of legal liability, general insurance policy coverage and State Tort Law preferred.
• Liability experience or policy and claims knowledge preferred.
• Bachelor's degree preferred.
• Ability to obtain proper licensing as required.