Claims Examiner II - Marine Personal Lines

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The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special!

This position will be responsible for the resolution of low to moderate complexity and exposure Personal Lines Marine physical damage claims in multiple jurisdictions.

Job Responsibilities Typically handles low to moderate exposure personal lines marine claims.

Confirms coverage of claims by reviewing policies and documents submitted in support of claims. Analyzes coverage and communicates coverage positions.

Ability to draft coverage position letters independently

Utilizes acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records.

Conducts, coordinates, and directs investigation into loss facts and extent of damages

Evaluates information on coverage, liability, and damages to determine the extent of insured's exposure

Sets reserves within authority or makes recommendations concerning reserve changes to manager

Utilizes diary system to pro-actively resolve outstanding issues and to ensure timely processing and closure of the claim.

Negotiates and settles claims directly with claimant

Prepares reports by collecting and summarizing information

Participates in special projects or assists other team members as requested

Ability to travel to industry conferences or meetings, if required.

Provides timely service throughout the life cycle of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquiries according to company policy and procedures.

Identifies subrogation opportunities and fraud potential and makes appropriate referrals

Strong emphasis on customer service to both internal and external customers

Education

Bachelor’s degree or equivalent work experience

Advanced degree, or focused technical degree a plus

Certification

Must have or be eligible to receive any necessary claims adjuster license(s)
Must have or be willing to successful complete basic insurance courses or achievement of industry designation (INS, IEA, AIC, ARM, SCLA, CPCU)
Work Experience Preferred two to five years of claims handling experience or equivalent combination of education and experience

Knowledge of insurance industry or claims handling preferred,Knowledge of marine accident investigation techniques preferred

Skill Sets Excellent written and oral communication skills

Strong analytical and problem solving skills

Strong organization and time management skills

Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)
Ability to work both alone and in a team environment

Strong desire for continuous improvement

Prior personal boating experience preferred

Please note:

Markel has a phased approach for re-entry into our buildings that is designed to balance the ongoing health, safety, and well-being of our employees with operational considerations and regulatory/ governmental requirements and recommendations. Effective 10/1/21 we have implemented a hybrid return to work strategy that allows for three days in the office every week.

US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information:

Who we are:

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at…