Personal Lines Client Service Manager II

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together.

Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

As part of our continued growth, we are building a talent pipeline for future Personal Lines Client Service Manager opportunities. While this role is not currently open, we welcome the opportunity to connect with strong talent for upcoming needs.

Take your expertise to the next level. As a Senior Personal Lines Client Service Manager II, you’ll lead complex client relationships with confidence, shaping strategy, influencing decisions, and driving smarter coverage solutions. You’ll operate in a collaborative environment, using your insight to identify gaps, unlock growth opportunities, and elevate the client experience through a more consultative, forward‑thinking approach. Powered by innovation and supported by accessible leadership, this is your opportunity to lead from the front and make a measurable impact.

This full‑time position is a hybrid role with 3 days a week in the office and 2 days remote.

• Own and grow a Personal Lines portfolio, delivering a high‑quality, relationship‑driven client experience.

• Lead complex renewals end‑to‑end, aligning coverage with risk and managing timelines effectively.

• Build strong client relationships through proactive engagement,anticipatingneedsand driving retention.

• Take a consultative approach,identifyingpolicygapsandprovidecoveragesolutionssupporting cross‑sell and account growth goals.

• Provide expert guidance on complex coverage decisions and resolve service challenges independently.

• Ensure operational excellence through accuracy, compliance, and continuous process improvement.

• Act as a team leader, sharingexpertiseand supporting a high‑performance, collaborative culture.

• Leverage data and digital tools to deliver efficient, modern client service.

• Drive retention, satisfaction, and portfolio growth through consistent, insight‑led delivery.

• Bring progressive experience in insurance client service or account management, managing moderately complex Personal Lines accounts independently.

• Hold an active P&C license withstrongknowledge of coverage, policy terms, endorsements, and service processes.

• Provide expert support on complex client inquiries, delivering clear, coverage‑focused guidance.

• Communicate effectively with a consultative approach, building trust and simplifying complexity.

• Demonstrate strong judgment and ownership, confidently resolving complex issues and navigating ambiguity.

• Stay highly organized and detail‑oriented, managing competing priorities and renewal timelines effectively.

• Apply a continuous improvement mindset,identifying inefficiencies and enhancing service delivery.

• Collaborate and influence through expertise, supporting team performance without formal authority.

• Act as a relationship builder, problem solver, focused on strong client outcomes and career progression.

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.

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