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Customer Relations Representative II
Job in
Plano, Collin County, Texas, 75023, USA
Listed on 2026-02-25
Listing for:
Raising Cane's
Full Time
position Listed on 2026-02-25
Job specializations:
-
Language/Bilingual
Bilingual, Technical Support
Job Description & How to Apply Below
Utilize scraping and aggregating software to review, code and respond to social media and online reviews to recover customers and protect the brand;
Support Level I Representatives on high volume overflow and escalations;
Coordinate with other key Restaurant Support Office teams to perform higher level tasks, e.g. processing refunds, corresponding with leadership on escalations, and other role-specific tasks;
Conduct routine quality assurance reviews to identify areas of opportunity for coaching or improving training and process documentation
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