Menu & BoH Analyst, Saucy! KFC

Position: Menu & BoH Analyst, Saucy! by KFC
Job Description

Own end-to-end menu management for Saucy! by publishing and maintaining menus, pricing, offers, and promotions across all ordering channels. Configure and maintain core back-of-house (BoH) systems-including menu mappings and depletion behaviors to protect order integrity and reporting accuracy. Execute new and existing restaurant setup across required systems, support aggregator onboarding and troubleshooting.

Responsibilities

Menu Management

• Manage and publish menus, pricing, offers, and promotions across all ordering channels (POS, Kiosk, Web/App, digital menu boards, and third-party delivery).
• Gather menu requirements and coordinate timelines with Marketing, Ops, Product, and QA; validate readiness prior to go-live.
• Execute post-deployment menu validation (store sampling, order-path testing, price/promo checks) and coordinate to identify and resolve launch issues.
• Maintain change control for menu/price/promo releases (documentation, approvals, testing evidence, and rollback considerations) to reduce incidents and protect order integrity.

BoH System Configuration

• Configure and maintain BoH systems and tools, including BoH configuration and upkeep.
• Own menu mapping and depletions behaviors for order integrity and reporting accuracy.
• Lead, implement, and maintain all BOH needs such as taxes, fees, projection and inventory traits for in-restaurant and digital platforms

Store Setup & Configuration

• Execute store setup and configuration for new and existing restaurants across required systems; support go-live readiness and stabilization.
• Manage employee setup and transfers using Yum systems and processes.

Aggregator Setup & Menu/Order Integrity

• Manage aggregator onboarding and ongoing support; ensure menus and store configurations are aligned and functioning.
• Monitor and troubleshoot aggregator menu/order issues in partnership with integration teams and vendors.

Cross-Functional Collaboration & Support

• Participate in project meetings, daily scrums, and planning sessions to represent Menu/BoH readiness and risks.
• Act as a Menu/BoH subject matter expert, advising teams on system behavior and integration dependencies.
• Serve as an escalation point for production quality issues in partnership with the customer helpdesk.

Qualifications

• 2-4+ years of experience in restaurant technology operations, menu/data management, POS/BoH administration, or related multi-unit retail/restaurant environments.
• Strong working knowledge of menu data concepts (items, modifiers, taxes, pricing, dayparts, channel availability, and promotion logic).
• Hands-on experience configuring or operating BoH systems and tools is a plus.
• Experience supporting store openings, store setup/configuration, and stabilizing post-go-live issues (preferred).
• Ability to troubleshoot cross-system issues spanning configuration, data, devices, and integrations (including third-party delivery aggregators).
• Proficiency with Microsoft Office (Excel/Word/PowerPoint) and comfortable working in ticketing/work management tools; strong documentation and change control habits.
• Strong communication skills and ability to work effectively with cross-functional partners and external vendors; high attention to detail, ownership, and follow-through.
• Knowledge of database structures
• Bachelor's degree preferred; equivalent experience considered.

WHAT'S IN IT FOR YOU

• Work-hard, play-hard:
  Saucy! by KFC is proud to offer industry-leading benefits to our talent...
  • Hybrid work schedule and year-round flex day Friday
  • Up to 4 weeks of vacation per year plus holidays and time off for volunteering.
• Competitive Salary + Bonus Eligibility
• 4 Weeks' Vacation + Additional PTO
• 401K with 6% Match
• Comprehensive Medical, Dental & Vision Benefits
• Career Growth & Leadership Development
• Discounts on vehicles, phones, gym memberships, and more!

Salary Range: 89, annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate's location, experience, and other job-related factors.