Technical Service; Maintenance Manager

ABOUT VIAPLUS

Via Plus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our customer operations, data analytics, and full-featured, single-account back-office technology facilitate the high-volume transactions required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all.

We are pioneers in the transportation transaction and mobility industry, with a decade of proven global experience in providing solutions focused on the tolling and transit industries. Via Plus is headquartered near Dallas, Texas, and maintains offices across the United States, France, India, and Ireland. We are part of the global network of VINCI Concessions, an international player in transport infrastructure with projects in 23 countries.

Our vision has evolved to provide a fully automated, end-to-end transportation solution that significantly improves revenue collection and efficiency while effectively lowering costs for our agency clients.

We serve enterprises that require high-volume, real-time transaction processing with the highest levels of accuracy, especially where revenue reconciliation and customer account management are key deliverables to the customer experience. Our flagship back-office system (BOS) enables Mobility-as-a-Service (MaaS) with a “one account” feature that supports multimodal transportation solutions. In a rapidly changing environment, Via Plus maintains a strong focus on technology and continuous R&D to improve agency efficiencies, reduce operating expenses, and maximize revenue – all while providing exceptional customer service.

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VINCI Highways, a VINCI Concessions subsidiary, is a leader in road concessions, operations and mobility services. We design, finance, build and operate highways, bridges, tunnels, urban roads and mobility services on a network of more than 3,360 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and provide drivers with a positive experience.

More information:
@VINCIConcess

Maintenance Manager, Technical Service

Job Location:

Plano, TX

The Maintenance Manager, Technical Service is an essential role key within our organization, responsible for ensuring the seamless operation and stability of our critical business applications. This position involves leading a dedicated team of support professionals, managing incidents, and implementing proactive measures to enhance system reliability and performance.

In this role, you will be the primary point of contact for all application-related issues, working closely with development, infrastructure, and business teams to resolve problems efficiently and effectively. You will oversee the monitoring of application performance, identify potential issues before they impact users, and drive continuous improvement initiatives to optimize our application environment.

This role is responsible for developing and implementing best practices and processes for application support and ensuring compliance with security policies, data protection regulations, and industry standards. Regular reporting on application performance, incidents, and improvements will be a key part of your responsibilities, providing valuable insights to senior management.

A critical aspect of this role is managing Key Performance Indicators (KPIs) to measure the effectiveness and efficiency of the application support team. You will establish, monitor, and report on KPIs such as incident resolution time, system uptime, and other technical KPIs. By analyzing these metrics, you will identify areas for improvement and implement strategies to enhance overall performance.

This role requires a strong technical background, excellent problem‑solving skills, and the ability to work in a fast‑paced, dynamic environment. You will need to be adaptable, proactive, and able to manage multiple priorities effectively. Participation in an on‑call…