Senior Program Manager

Company Description

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common.

We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at

A Senior Program Manager at Razorfish is equal parts planning guru, problem solver, strategic thinker, client relationship builder, and team leader. You’ll be leading global teams and clients to deliver digital solutions. You watch timelines and budgets. You’re an aficionado of quality. And, you know how to consider client drivers when thinking about tradeoffs between time, scope, quality and risk. You are key to building a positive team environment.

You are great at building relationships and driving team collaboration. You care deeply about individual development and high performance standards. You’re comfortable leading teams. You seamlessly bring together multiple disciplines even when we’re using the same words but mean different things. You are the primary point of contact for the client on a day-to-day basis and have a deep understanding of project management tools and methodologies.

• Partners with other project leaders to drive teams. Builds and structures the project team to ensure maximum performance.
• Structures and manages integrated, multi-track projects and/or programs of multiple projects
• Provides purpose, direction and motivation to team. Clarifies and communicates project objectives and success criteria.
• Creation of project deliverables (ex: Campaign Request Forms, URL Matrices, Proof Summaries)
• Scope management
• Development and tracking of integrated project plans
• Project and/or program issues tracking and management
• Sets quality and performance standards
• Maintains project tracking, dashboards and information systems.
• Assesses and manages project roadblocks and risks
• Manages peer-level client relationships (expectations, communications, negotiations, escalation, feedback, etc.).
• Develops relationships with and ensures the appropriate participation of key client stakeholders and client executives.
• Provides day-to-day project contact for the client.
• Leverages best practices and applies lessons learned from previous projects
• Ensures a positive, collaborative work environment for the team.
• Maintains awareness of the current industry environment that shapes opportunities for client solutions (i.e. news events, trends, mergers, etc.).
• Contributes to the ongoing development of the Program Management Discipline and community.

• 5+ years project/program management experience in successfully delivering marketing and technology solutions; consulting experience preferred
• Experience using waterfall, agile and hybrid methodologies
• Experience with PMP tools – specific platform not required, Smartsheet or Workfront preferred
• Client management experience with primary accountability for peer-level, executive client relationships across marketing & technology departments; experience should include external client management and negotiations
• Experienced multiple full project life-cycles from Strategy development to final delivery and reporting
• Experience managing multiple projects simultaneously with third party vendors as key timing stakeholders
• Demonstrated ability to craft and define a project plan based on assumptions, requiring complex scenario planning ahead of project Kickoff
• Digital and Jira experience would be a bonus

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption,…