Senior Project Manager

Company Description

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common.

We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at

A Program Manager at Razorfish is equal parts planning specialist, problem solver, strategic planner, client relationship builder, and team leader. You’ll be leading local and global teams and clients to deliver digital solutions. You watch timelines and budgets. You’re fanatical about quality. And, you know how to consider client drivers when thinking about tradeoffs between time, scope, quality and risk.

You are key to building a positive team environment. You are great at building relationships and driving team collaboration. You care deeply about individual development and high performance standards. You’re comfortable leading teams. You seamlessly bring together multiple subject areas even when we’re using the same words but mean different things.

You are the primary point of contact for the client on a day-to-day basis and have a deep understanding of project management tools and methodologies.

You may play a variety of roles as a Content Program Manager:

• Managing a complex, multi-track project

Leading a large-scale program consisting of multiple projects

Key Responsibilities:

• Provides purpose, direction and motivation to team. Clarifies and communicates project objectives and success criteria.
• Structures and manages integrated, multi-track projects and/or programs of multiple projects
• Partner with creative and project leads to manage media creative asset process
• Manage and identify media campaigns related risks, assumptions, issues and dependencies
• Owning regular, timely updates on project progress to the clients
• Creation of project deliverables(ex: campaign project request forms, project timelines and creative asset management)
• Prepare project documentation (cost estimates schedule, client status, etc)
• Scope management

• Development and tracking of integrated project plans
• Sets quality and performance standards

• Provides day-to-day project contact for the client.
• Manages peer-level client relationships (expectations, communications, negotiations, partner concern, feedback, etc.).
• Develops relationships with and ensures the appropriate participation of key client collaborators and client executives.
• Leverages best practices and applies lessons learned from previous projects
• Ensures a positive, collaborative work environment for the team
• Contributes to the ongoing development of the Program Management subject area and community.

Job Requirements:

• 3 years project/program management experience in successfully delivering marketing and technology solutions; consulting experience preferred
• Paid media experience preferred
• Amazon experience preferred
• Experience in running eCommerce or digital projects (content, production, website, landing page, newsletter)
• Understanding of eCommerce content fundamentals (content best practices, accessibility principles, key global retailers capabilities and requirements)
• Pro-activeness and a focus on resolving issues in day-to-day work
• Experience using waterfall, agile and hybrid methodologies
• Experience with PMP tools – specific platform not required, Smartsheet or Workfront preferred
• Client management experience with primary accountability for peer-level, executive client relationships across marketing & technology departments; experience should include external client management and negotiations
• Experienced multiple full project life-cycles from Strategy development to final delivery and reporting
• Experience managing multiple projects simultaneously with third party vendors as…