Mortgage Loss Draft Manager

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Mortgage Loss Draft Manager

The Loss Draft Manager is responsible for the strategic leadership, administration, and oversight of all loss draft and property claims functions within the Mortgage Servicing Department. This role ensures timely, accurate, and compliant processing of property insurance claims related to hazard, flood, and other insured property losses while protecting investor collateral and delivering exceptional borrower service.

The Loss Draft Manager provides hands‑on leadership through issue resolution, root cause analysis, process improvement, and enforcement of departmental policies and procedures while partnering with senior leadership and cross‑functional teams to support operational, risk management, and customer service objectives.

• Direct and oversee all Loss Draft Department functions to ensure timely, accurate, and compliant handling of property damage claims.
• Manage the full lifecycle of loss draft claims, including claim setup, insurance proceeds endorsement, inspection tracking, disbursement processing, and final claim resolution.
• Lead departmental staff through training, coaching, performance management, and professional development initiatives.
• Ensure adherence to departmental standards, service level agreements (SLAs), investor guidelines, and internal controls.

• Oversee proper handling and endorsement of insurance claim checks in accordance with investor and regulatory requirements.
• Monitor repair progress and inspection processes to safeguard collateral and minimize financial exposure.
• Establish and enforce controls to prevent fraud, disbursement errors, and regulatory violations.
• Address complex or high‑risk claims, including large‑loss, total loss, and condemnation scenarios.

• Identify opportunities for operational efficiencies through workflow enhancements, automation, and system optimization.
• Evaluate claim cycle times and performance metrics to improve service delivery and borrower experience.
• Participate in strategic initiatives to align loss draft operations with organizational objectives.
• Develop and maintain procedural documentation to ensure consistency and scalability.

• Ensure compliance with investor guidelines, insurance regulations, and applicable federal and state mortgage servicing regulations.
• Support internal, external, and investor audits by preparing documentation, responding to findings, and implementing corrective action plans.
• Monitor regulatory updates and ensure policies and procedures reflect current compliance requirements.

• Manage relationships with third‑party vendors, including inspection companies, insurance carriers, and claim processing partners.
• Monitor vendor performance and ensure contractual service standards are met.
• Serve as an escalation point for complex borrower, contractor, investor, and insurance carrier inquiries.
• Collaborate with legal counsel, risk management, compliance, and servicing teams on loss draft matters.

• Develop and review departmental reporting to track performance metrics, claim aging, disbursement timelines, and risk indicators.
• Provide regular reporting and analysis to senior leadership.
• Use data‑driven insights to improve operational effectiveness and borrower outcomes.

• Train, mentor, and support team members and supervisors.
• Provide ongoing coaching…