Auto Finance Vehicle Remarketing Titles Unit Manager - Onsite

Position: Auto Finance Vehicle Remarketing Titles Unit Manager - Essential Onsite
* Accountable for achieving business goals for a team of up to 12-17 associates within a unit.
* Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics.
* Prepare and deliver monthly performance reviews for direct reports.
* Manage business level metrics (pen rates, occupancy) to high efficiency standards.
* Share in the accountability for a business level function team (Logistics, quality, innovation, morale).
* Motivate and develop associates and help them achieve their career aspirations.
* Execute flawless management of projects assigned to the unit.
* Ensure timely administrative responsibilities of time cards, spreadsheets, team meetings, etc.
* Define and measure performance metrics (incentives, monthly scorecards, annual appraisal) and clearly communicate to the team of associates
* Understand the business goals and implement processes that support these goals.
* Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes
* Review and interpret laws and regulations for the purpose of managing the service provider
* Support and coordinate third party-related internal audits
**** This position does require onsite attendance   *
* ** This role is essential onsite, where you will be expected to to work in the office in Plano, TX
***** High School Diploma, GED, or Equivalent Certification
* At least 2 years of people leadership experience
* At least 2 years of experience using Google Suite or Microsoft Office At least 4 years of banking or financial industry experience
* At least 1 year experience in auto titles experience
* At least 3 years experience in people leadership
* At least 2 years experience in process or project management experience
* At least 4 years of auto finance experience
* PMP, BPM, Lean, Agile or Six Sigma certification

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
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