Auto Finance Vehicle Remarketing Titles Unit Manager - Onsite

As a Unit Manager at Capital One, you will lead a dynamic team of front line associates in the Vehicle Remarketing Titles department who are the face of Capital One for our customers. Creating excitement and maintaining high levels of morale through change are essential for leaders within Capital One. Unit Managers manage, develop and motivate an internal team of 10-20 associates and strive to exceed standards of customer service and experience.

• Accountable for achieving business goals for a team of up to 12-17 associates within a unit.
• Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics.
• Prepare and deliver monthly performance reviews for direct reports.
• Manage business level metrics (pen rates, occupancy) to high efficiency standards.
• Share in the accountability for a business level function team (Logistics, quality, innovation, morale).
• Motivate and develop associates and help them achieve their career aspirations.
• Execute flawless management of projects assigned to the unit.
• Ensure timely administrative responsibilities of time cards, spreadsheets, team meetings, etc.
• Define and measure performance metrics (incentives, monthly scorecards, annual appraisal) and clearly communicate to the team of associates.
• Understand the business goals and implement processes that support these goals.
• Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes.
• Review and interpret laws and regulations for the purpose of managing the service provider.
• Support and coordinate third party-related internal audits.
• This position does require onsite attendance
  ** This role is essential onsite, where you will be expected to to work in the office in Plano, TX.

• High School Diploma, GED, or Equivalent Certification.
• At least 4 years of banking or financial industry experience.
• At least 2 years of people leadership experience.
• At least 2 years of experience using Google Suite or Microsoft Office.

• At least 1 year experience in auto titles experience.
• At least 3 years experience in people leadership.
• At least 2 years experience in process or project management experience.
• At least 4 years of auto finance experience.
• PMP, BPM, Lean, Agile or Six Sigma certification.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $80,800 - $92,200 for Unit Manager.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws…