Control Manager – Consumer and Community Banking - Vice President

Join JPMorgan Chase and help shape the future of risk and control management. As a Vice President, Control Manager, you will partner across teams to drive innovation, strengthen controls, and deliver meaningful business impact. You will grow your career in a collaborative environment that values inclusion, agility, and continuous improvement.

As a Vice President, Control Manager in the Consumer and Community Banking team, you will design, implement, and optimize controls that foster a proactive risk culture. You will collaborate with stakeholders to identify gaps and emerging risks, integrate controls into products and processes, and advance automation and analytics to improve decision-making. You will help execute strategic initiatives while maintaining a rigorous control environment that identifies, escalates, and mitigates risks in a timely manner.

You will work closely with partners across Business, Operations, Legal, Compliance, Audit, regulators, and Technology Control functions to deliver integrated solutions. Your contributions will support consistent execution of Consumer and Community Banking standards and reinforce our commitment to operational excellence.

• Lead the development and implementation of control strategies for firmwide and Consumer and Community Banking strategic initiatives.
• Collaborate with business partners, control teams, and stakeholders to design innovative, risk‑based controls.
• Support agile transformation for technology initiatives aligned to product architecture.
• Identify integration points between control strategies and existing products and processes.
• Partner with leadership to identify and prioritize enhancements within existing control programs.
• Facilitate cross‑functional work streams and advise management on key decision points.
• Execute strategy and project roadmap; proactively identify, escalс, and resolve issues end‑to‑end.
• Engage with Business, Operations, Legal, Compliance, Audit, regulators, and Technology Control functions.
• Manage partner engagement and communicate updates to senior management and key stakeholders.
• Promote a proactive control culture using proven evaluation methods and sound change‑management protocols.
• Analyze program data to produce insights and reports; provide training on control and operational risk evaluation processes across business units.

• Bachelor’s degree or equivalent experience.
• 7 years of experience in financial services in controls, audit, quality assurance, operational risk, or compliance.
• Proficient knowledge of control and risk management concepts; ability to design, enhance, and evaluate operational risk frameworks.
• Strong project management skills; ability to manage schedules and deadlines across multiple projects.
• Knowledge of agile methodology in product/technology development lifecycle management.
• Experience working in cross‑functional teams with stakeholders across Business, Operations, Legal, Compliance, Audit, and Technology.
• Ability to identify, remediate, and report control issues, inconsistencies, and redundancies.
• Advanced analytical skills; ability to synthesize large datasets and formulate conclusions.
• Strong communication skills; ability to create and deliver executive‑ready presentations.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Visio.
• Ability to work independently, manage multiple tasks, and adapt to a fast‑paced environment.

• Experience engaging with regulators and Technology Control functions.
• Experience advancing agile transformation programs aligned to product architecture.
• Experience influencing a proactive control culture and leading change management.
• Professional certifications (e.g., CRCM, FRM, CISA, PMP).
• Experience developing compelling executive presentations and recommendations.