Senior Engagement Leader-Aviation Operations

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Aviation Business Solutions (ABS) is seeking a (Senior) Engagement Leader to join our high‑performing team. This position will focus on supporting our P&L organization within Boeing Global Services (BGS).

Successful Engagement Leaders are those with demonstrated experience in the aviation industry that exhibit an entrepreneurial mindset, possess aviation business and technical expertise, and utilize collaborative approaches to problem solving. They must also have the ability to listen carefully, pay deep attention to detail and communicate effectively at all levels of management.

Our current team of high‑caliber Engagement Leaders leverage Boeing’s unique OEM knowledge, vast technical knowledge and airline expertise to deliver strategic, operational and technical solutions to aviation operators (Commercial and Business Aviation), airports and maintenance providers globally. Our core business strategy is to assist and support our customers in developing or improving their business processes to achieve optimal operational efficiency along with the business transformations and change management necessary to sustain that performance.

To be successful in this role, one must think entrepreneurially, create new ways to expand and grow the business, and be personally driven to excel in their work.

The core responsibility of the Engagement Leader is to build relationships internally and externally, assess leads, identify efficiency opportunities for customers, develop solutions that include work scope, timing and pricing, win the contracts and execute to plan. The ability to prospect (generate real opportunities) and to listen to customers, understand the value they are seeking, define measurable results, and consistently deliver services aligned to those outcomes are necessary skills to succeed in this role.

• Consult directly with aviation clients to provide advisory services for complex aviation operations challenges.
• Serve as the leader of the aviation client engagement to ensure client’s goals and objectives are met.
• Provide motivation to the engagement team, lead and mentor project managers and team members, and promote a culture of continuous improvement and operational excellence by fostering a collaborative environment.
• Lead, drive, and promote all phases of customer engagement opportunities (i.e., Assessment, Analysis, Solution Creation, and Implementation).
• Lead communications with project stakeholders, both internally and externally, including program status, risks, issues, and mitigation plan to stakeholders.
• Collaborate with project managers to develop a comprehensive program plan including project timeline, deliverables, and necessary program resources.
• Monitor and communicate program financial status to practice leadership.
• Manage changes to scope, schedule, and resources and communicate impact to program stakeholders.
• Identify gaps in Boeing’s capabilities pertaining to a customer’s needs, then establish and develop external partnerships to fill those gaps.

• Conduct research, collect data, perform analysis and utilize tools and frameworks in order to formulate the highest possible value recommendations for our customers.
• Identify issues, form hypotheses and use structured techniques to determine solutions and provide objective recommendations with a definitive implementation plan.
• Communicate directly with Government / Regulatory agency leadership as needed in support of an engagement.

• Contribute to thought leadership of the practice by conducting research and providing insights into industry trends.
• Drive innovation ideas and insights within the industry by developing thought leadership material (white papers, case studies, etc.) and speaking at industry events.
• Position the organization as a leading authority and trusted voice in aviation optimization.
• Eng…