Claims Team Manager; Construction Liability Claims

Position: Claims Team Manager (Construction Liability Claims)
Description

Job Summary:

If you're looking for a leadership role where you can make a real impact-not just manage a desk-this is it. Our Construction Liability team handles moderate exposure, multi-party claims for some of the largest owner/developers, general contractors, and subcontractors across the country. From NY Labor Law and OCIP/CCIP programs to road construction losses, underground utility strikes, and major liability exposures tied to active job sites, the work is challenging, fast-moving, and meaningful.

As a Claims Team Manager, you're leading people first-developing claims professional, driving claim strategy, and helping your team navigate some of the most challenging construction claims in the industry.

You'll work with a strong leadership team that values accountability, collaboration, and growth. If you enjoy coaching talent, working on challenging claims, making tough decisions, and being part of a team that takes pride in doing the right thing at the right time, this is a place where you can build something bigger than just your next role.

Responsibilities Overview:

In order to deliver an exceptional customer experience, a leader creates a culture of engagement by inspiring passion in others. A leader explores opportunities to continuously improve within a constantly changing environment. A leader challenges each team member to exceed expectations while developing professionally. A leader understands the vision of Liberty Mutual and can translate how their team's work connects to that vision.

A leader confidently communicates what extraordinary claim service looks like and empowers their team to achieve superior result.

Liberty Mutual has an immediate opening for a Claims Team Manager to lead a team of Claims Specialists who manage a portfolio of Commercial Insurance aligned with Construction Liability claims to achieve the best possible outcomes and deliver an exceptional customer experience. The Claims Team Manager contributes to the organization's success by developing talented employees, creating a work environment where employees feel appreciated, and exploring opportunities to continuously improve and adapt to a changing environment.

Join our US Casualty practice as a Construction Liability Team Manager, leading complex site and project-related claims across the country. Strong Commercial Casualty claims experience including bodily injury, property damage, contract analysis, policy interpretation, and multi-party litigation preferred.

Key Responsibilities:

* Supervises the day-to-day operations for the claims staff by establishing priorities, scheduling and assigning work, and coaching employees in reviewing, analyzing, investigating, negotiating and settling claims in compliance with Claims Quality Standards.

* Creates a high performing, results-oriented staff through candidate selection, onboarding, ongoing development, and managing individual performance with regular coaching focused on behavior and technical skill sets.

* Leads and actively contributes to a culture of continuous improvement and ensures utilization of tools and behaviors within the Liberty Management System to foster critical thinking and innovation around problem solving and development of standard work

* Responsible for building and maintaining internal and external customer relationships. Serves as a primary point of contact for agents, brokers and policyholders.

* Hosts and facilitates in person and/or telephonic claim reviews on a continuous cycle and ensures Special Service Instructions are managed appropriately.

* Often called upon to do presentations for existing and prospective customers.

* Provides management oversight of claims files (non-litigated or litigated) within the unit, to include Manager Reviews on open inventory and reviews files to measure quality assurance discusses individual training and development needs.

* Coaches to improve technical expertise within the team

* Monitors, evaluates and approves, within assigned authority limits, claims reserves, settlements and payments that exceed staff authority thresholds

* Uses common reporting of data analytics to monitor claim production,…