Program Manager

Company Description

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common.

We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at

This role at Razorfish will serve as a member of Publicis Groupe's strategic internal agency, Constellation.

Constellation serves as an internal-facing brand formed by a collective of Publicis Groupe agencies to address our client's creative, data, strategy, media, and technology requirements. Team members collaborate across agencies while functioning as sub-divisions within their respective brands to provide dedicated support for the client. By acting as a unified interface, Constellation eliminates operational silos and presents a single service entity and primary point of contact for the client.

The Program Manager is responsible for the health and quality of mid-to-large scale client projects, focusing on creative project management, end to end project workflow, and delivery efficiency and quality, while working with managers in learning to manage margin and risk mitigation and resolution.

The ideal candidate should have experience leading marketing and advertising projects comprised of multidisciplinary resources, with experience in collaborating with key agency partners, including but not limited to Creative, Client Services, Finance, Strategy, Data and Analytics,and Technology.

Experience with managing multi-channel

CRMengagements is preferred. Agency experience is key.

They will also possess an ability to represent the Program Management team with internal partners, and have some experience in building and maintaining strong relationships with agency partners.

• Manage medium-scale projects end to end, from strategy brief to asset delivery. Work with strategy, creative, account, and production teams to ensure smooth delivery of deliverables and assets, while also facilitating communications between teams.

• Work closely with direct supervisors and team members identify flags, find solutions, and manage up.

• Maintain communications and documentation, including status updates, project plans, QA ticketing, and asset management.

• Contribute to a culture of delivery efficiency and excellence within the Program Management department.

• Demonstrate a willingness to learn, and creatively solve problems with a positive, professional demeanor.

• Work with account and client partners to instill and enforce processes, workflows and tools that support the profitable delivery of client work. Contribute to a culture of delivery efficiency and excellence within Program department.

• Maintain departmental values, vision, direction and responsibilities with project team members.

• Partner with internal team to help optimize existing operational processes and systems.

• Provide program management with a willingness to creatively solve problems.

• 3+ years project or program management experience in a creative services organization working with cross-functional team members including strategy, data and planning, creative, media, production, technology, operations and resourcing.

• Experience managing marketing programs.

• Demonstrated understanding of project management methodologies, process and tools, including staffing, scoping, estimating, burn management.

• Working knowledge of MS Office, project management software (Workfrontand Smartsheet experience preferred).

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support…