Executive Director, Regional Site Leader; Plano

Position: Executive Director, Regional Site Leader (Plano)
Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

The General Manager/Site Leader is responsible for ensuring consistent experience for employees and leaders across the USAA Plano campus. Cultivates robust communication between each of the GM/Site Leaders to broaden visibility and increase consistency in approach to geographical operations. Ensures facilities are maintained and operated in accordance with USAA standards.

What You Will Do:

* Acts as the key liaison for the Plano site, facilitating communication between site operations and senior leadership. This involves proactively reporting on site performance relative to strategic objectives, highlighting critical issues with recommended solutions, and celebrating achievements to ensure cohesive strategy and effective decision-making.

* Acts as USAA's brand ambassador at the Plano site, actively engaging at member and employee events, and cultivating strategic relationships with key community stakeholders to enhance USAA's reputation and fostering goodwill within the local area.

* Provides strategic direction and oversight to all Plano site support functions (e.g., facilities, security, IT support), ensuring the delivery of exceptional service and proactive issue resolution to maintain a safe, productive, and well-maintained work environment. Establishes and monitors service level agreements (SLAs) with these support functions.

* Leads the development, implementation, and maintenance of comprehensive Plano site Business Continuity (BC) plans, conducting regular risk assessments and simulations to ensure operational resilience and minimizing disruption during emergencies and unforeseen events. Partners with corporate security and IT to ensure alignment with enterprise-wide BC standards. USAA emphasizes robust business continuity planning to ensure operational resilience.

* Manages and oversees the Plano site's corporate contribution budget, ensuring responsible allocation of resources and adherence to budgetary guidelines. Tracks expenditures, analyzes budget variances, and provides regular financial reports to senior leadership.

* Empowers Plano site leadership and teams to operate with autonomy while ensuring adherence to USAA's strategic objectives and established directives. Fosters a culture of accountability and ownership while providing necessary guidance and support.

* Drives Plano site performance by rigorously monitoring and analyzing key performance indicators (KPIs). Identify areas for improvement, implement data-driven solutions, and fosters a culture of continuous improvement through the proactive sharing of best practices and lessons learned within the site.

* Oversee the successful execution and integration of association-wide projects within the Plano region/site, ensuring on-time and within-budget delivery while minimizing disruption to ongoing operations. Collaborate with project managers to mitigate risks and ensure stakeholder alignment.

* Builds and oversees the Plano site's team of professionals through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

* Ensure risks associated with business activities at the Plano site are effectively identified, measured, monitored, and controlled in accordance with USAA's enterprise-wide risk and compliance policies and procedures. USAA places a significant emphasis on robust risk and compliance management across all its operations.

Minimum Education:

* Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

Minimum Experience:

* 10+ years of experience as a Site Leader or GM overseeing a large workforce of approximately 500+ employees and contractors at a major site, preferably in Plano.

* Proven collaborative communication skills and ability to influence decisions at senior levels within USAA's complex organizational structure, specifically as applied to the Plano site.

* Proven capability to communicate effectively across all levels of the Plano site, from junior representatives to executive management, both within the site and across the broader organization.

What Sets You Apart:

* As a resident of Plano for over 10 years, possesses extensive local knowledge and established deep connections with key officials, providing a strategic advantage for community…