Telecom Operations Program Manager — SLA/KPI Lead
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-06-09
Listing for:
Tata Consultancy Services Limited
Full Time
position Listed on 2026-06-09
Job specializations:
-
Management
Operations Manager, IT Project Manager, Program / Project Manager -
IT/Tech
IT Project Manager
Job Description & How to Apply Below
Tata Consultancy Services Limited is looking for a skilled manager in Plano, Texas to oversee operations in the Telecom domain. The role includes understanding and managing service level agreements (SLAs), key performance indicators (KPIs), and guiding a team of Engagement Managers and agents.
You will be responsible for performance monitoring, process improvements, and ensuring timely resolution of escalations. Join us in driving operational efficiency and governance with clients.
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