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Program Manager Operations
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-06-10
Listing for:
Tata Consultancy Services Limited
Full Time
position Listed on 2026-06-10
Job specializations:
-
Management
Operations Manager -
IT/Tech
Job Description & How to Apply Below
Responsibilities
- Understanding of Telecom domain, Wire center, Copper to Fiber migration, Contact Center, SLA - Setting up monitoring Governing and reporting KPI & Metrics, Team, Customer and SLA/SOW Management, Internal/External Stakeholder Management
- Set up and oversee daily operations and ensure SLA/KPI adherence
- Monitor team productivity and drive performance improvements
- Manage and coach Engagement Managers and agents
- Handle escalations and ensure timely resolution
- Support process improvements and operational efficiency
- Track and report key performance metrics
- Drive daily/weekly governance and reporting with clients, sharing updates and addressing risks and mitigations
- Drive daily/weekly governance with clients, sharing updates and addressing risks
- Performance monitoring and reporting from People, Process, Technology and Cost (P&L perspective) Customer and SLA/SOW Management
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