JPMorganChase Wealth Management - Vice President, Client Safeguarding Team Leader

:

Category:
Fraud

Job Schedule:

Full time

Posted Date: T20:59:45+00:00

Job Shift:

Base Pay/Salary:
Chicago,IL $95,500.00-$

JPMorgan

Chase Wealth Management is dedicated to helping investors achieve long-term financial goals through the Chase Wealth Management business, J.P. Morgan Advisors, and the Self-Directed online investing platform. The combined business manages approximately $650B in assets and includes 4,500 advisors across nearly 5,000 locations.

As a Vice President, Client Safeguarding Team Lead, you will lead a specialized front-line escalation team within the Wealth Management service organization responsible for fraud/scam, AML-related concerns, and Elder/Vulnerable Person (EVP) escalations routed through service channels. This is not a generalist service role-it requires strong investigative judgment, regulatory awareness, and the ability to ensure complex cases are owned end-to-end while balancing client protection, policy adherence, and a high-quality client experience.

You will be accountable for building a high-performance culture centered on client obsession, hospitality, and safeguarding, while ensuring a strong risk and control environment. You will partner closely with client-facing teams, operations, risk/control partners, and other stakeholders to drive consistent, timely outcomes and to identify trends that strengthen controls and reduce repeat issues.

Target operating hours:
Monday-Friday 7 a.m.

-8 p.m. CST (8 a.m.

-9 p.m. EST) and Saturday 8 a.m.

-4 p.m. CST (9 a.m.

-5 p.m. EST).

Job Responsibilities

* Lead and develop a team of licensed safeguarding/escalations professionals; set clear expectations, coach for performance, and create a culture of excellence, client obsession, and high performance.

* Champion a Client First culture by delivering a best-in-class experience in high-stakes interactions, ensuring professionalism, empathy, and clarity while executing safeguarding actions aligned to policy and controls

* Drive talent and performance strategies, including coaching, development, promotion planning, and structured call monitoring/quality reviews to ensure consistent client interactions and case outcomes.

* Foster and enforce a culture of risk and control, acting with appropriate urgency and responsibility to safeguard customers and the business.

* Partner closely across the firm (e.g., Wealth Management Client Operations, advisors, servicing teams, risk/control partners, and Global Securities & Investigations "GSI") to drive timely, consistent resolution and escalation governance.

* Review and validate outcomes for repeat-caller and high-risk accounts; correct gaps in rationale, documentation, or controls execution; and ensure audit-ready case records.

* Evaluate and govern exceptions to standard procedures, determining appropriateness and coordinating approvals and documentation.

* Identify trends and recurring drivers of escalations to inform process improvements, controls enhancements, training needs, and client experience improvements; participate in working groups, pilots, and projects supporting the safeguarding operating model.

* Promote diversity and inclusion, setting the tone and proactively implementing solutions that strengthen team culture and effectiveness.

* Maintain readiness through ongoing learning of evolving fraud typologies, policy updates, and relevant regulatory guidance (e.g., FINRA 2165 and applicable state laws).

Required Qualifications , Capabilities, and Skills

* Active FINRA Series 7 and Series 63 (or equivalent) required, including meeting continuing education requirements; ability to maintain registration in all 50 states/territories, as applicable.

* FINRA Series 9/10 (or equivalent) required or ability to obtain within a defined onboarding period as a condition of employment.

* Demonstrated ability to make high-impact fraud/EVP escalation decisions under pressure while adhering to policy, controls, and regulatory requirements.

* Strong risk, compliance, and control mindset with consistent execution and sound judgment to safeguard customers and the business.

* Proven leadership and people development experience with a track record of developing and…