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Chief Customer Experience Architect – Auto Finance

Job in Plano, Collin County, Texas, 75086, USA
Listing for: JPMorgan Chase & Co.
Full Time position
Listed on 2026-06-17
Job specializations:
  • Management
    Change Management
Salary/Wage Range or Industry Benchmark: 150000 - 200000 USD Yearly USD 150000.00 200000.00 YEAR
Job Description & How to Apply Below

JPMorgan Chase & Co. is seeking an Executive Director for Customer and Client Experience Strategy within Auto. The role involves leading a team dedicated to improving experiences across all customer journeys. You will define future-state visions, build business cases for change, and analyze feedback to enhance service delivery.

The ideal candidate should have over 10 years in customer experience strategy and a strong capability to manage teams in complex environments. Experience in a Fortune 100 organization and understanding of financial services are strongly preferred.

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