Financial Center Manager II - Chapel Hill-Tollway

Financial Center Manager II – Chapel Hill‑Tollway

Make banking a Fifth Third better®

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• Lead and coach a team to drive consistent operating rhythms and ongoing relationship management while providing a memorable customer experience.
• Deliver an integrated book of business strategy that ensures all customers, through all channels, have a Financial Needs Assessment and are assigned to the best banker for proactive, ongoing support.
• Use a consultative sales process to proactively identify the financial needs of current and prospective customers and recommend appropriate solutions.
• Source, develop, coach, and lead a team that reinforces Core Values and business strategies.
• Participate in activities that benefit the communities we serve.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee.
• Enjoy a well‑rewarded career with a company that provides the tools you need to succeed and fosters a culture of engagement and support.
• Serve as part of a team focused on improving lives and communities.
• Drive the growth of the small‑business book of business for the Financial Center.

The Financial Center Manager (FCM) is responsible for leading and coaching a team that drives consistent operating rhythms and execution of customer onboarding and ongoing relationship management. The FCM strengthens the financial center’s book of business while ensuring an exceptional customer experience. The FCM provides direction and oversight to sales and service support, daily operations, and staffing needs to maintain a high level of quality.

Each financial center is tiered based on factors such as number of households, revenue, and opportunity. The FCM is accountable for sustainment and growth of the business and promotes business growth through development of deposits, assets, fee‑based services, and retention of new and existing consumer and business customers.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. The FCM is always doing the right thing for customers and colleagues, ensuring actions and behaviors drive a positive customer experience within the bank’s risk appetite, and consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

• Deepen consumer and small business customer relationships by providing a memorable customer experience.
• Demonstrate and maintain a working knowledge of Fifth Third’s products, services, processes, and internal resources to stay informed, guide, and lead the team.
• Lead by example through consistent use of the consultative sales process to proactively identify financial needs and recommend appropriate solutions.
• Deliver an integrated book of business strategy with a Financial Needs Assessment for all customers and assign the best banker for ongoing support.
• Source, develop, coach, and lead a team that reinforces Core Values and business strategies.
• Cultivate a One Bank culture that proactively collaborates with business partners.
• Participate in community‑benefiting activities.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies, modeling ethical behavior expected from every employee.
• Additional duties as assigned.

Provide employees timely, candid, and constructive feedback; assist in developing employees to their full potential and offer challenging opportunities that enhance career growth. Recognize and reward employees for accomplishments. Assist in building an appropriate talent pool to ensure adequate bench strength and succession planning.

• College degree or 2+ years of sales experience.
• Previous management experience preferred.
• Experience in the financial industry and managing a P&L an advantage.
• Professional representation of Fifth Third Bank in…