Director, Clinical and Operations - Cigna Healthcare - Hybrid

Position: Director, Clinical Performance and Operations - Cigna Healthcare -  Hybrid
** Position Summary*
* Reporting into the Office of the Chief Medical Officer, this role is a critical member of the Clinical Strategy and Operations leadership team and serves as a critical program execution partner for high-priority, cross-functional clinical initiatives-translating CMO and enterprise priorities into coordinated plans, clear governance, and measurable results. The Director, Clinical Performance and Operations, drives disciplined execution, accountability, and communication across teams;

prepares executive-ready briefing materials for CEO engagements; and ensures timely follow-through on decisions and action items. Operating comfortably at a dynamic pace, the role acts as a central liaison to drive clarity, alignment, and momentum on enterprise priorities and will report to the Managing Director, Enterprise Clinical Strategy and Operations.

** Key Responsibilities*
* ** Program & Initiative Oversight*
* + Drive high-priority, cross-functional initiatives across the Office of the Chief Medical Officer; ensure execution, accountability, and communication across teams.

+ Own end-to-end process for initiatives from intake through closeout: scope, schedule, dependencies, risks, decisions, outcomes, and value realization.

+ Oversee the development and use integrated project plans, roadmaps, and delivery artifacts (e.g., charters, RACIs, milestones, dashboards) to ensure clear accountability and on-time execution.

+ Proactively manage risks, issues, and dependencies; drive mitigation strategies and timely resolution across stakeholders.

+ Partner with stakeholders to manage scope changes and assess impacts to timelines, resources, and outcomes.

+ Prioritize needs across multiple initiatives simultaneously in a fast-paced, evolving environment; operate effectively with ambiguity and minimal direction.

** CMO Briefings, Meetings & Follow-Through*
* + Prepare comprehensive briefing materials for CEO and team meetings-partnering with cross-functional stakeholders to synthesize key insights, risks, trade-offs, and recommendations.

+ Develop concise, executive-ready reporting that communicates progress, risks, decisions required, and performance metrics.

+ Ensure staff provide CMO meeting logistics and content flow (agenda, prereads, stakeholder inputs) and ensure timely follow-through on action items and commitments.

+ Maintain a decision and action log; track ownership, due dates, and outcomes; escalate blockers to ensure momentum.

+ Support leadership routines and governance forums (kickoffs, status reviews, risk/decision reviews, retrospectives), including facilitation support and documentation.

** Stakeholder Management & Communications*
* + Act as a central liaison across teams, facilitating communication and driving clarity on priorities emerging from the Office of the Chief Medical Officer

+ Serve as a connector across business units and functions to ensure consistent messaging, sequencing, and change management across initiatives.

+ Lead on clinical L&D, along with community and culture-building initiatives

+ Build and maintain strong relationships with key stakeholders; foster collaboration, value other perspectives, and gain support and buy-in for recommendations.

+ Craft internal communications (and partner on external communications as needed) to inform, educate, and facilitate adoption of priorities, strategy, and operating changes.

+ Develop and maintain dashboards and KPI reporting tools to support performance management and transparent progress tracking.

** Team Leadership*
* +  
** Provide overall leadership and direction for the team** , with full accountability for hiring, goal setting, coaching, performance management, and development to ensure strong individual and team performance.

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** Effectively deploy and leverage team capabilities to achieve results** , aligning skills and capacity to priorities, setting clear expectations, and holding the team accountable for delivering outcomes in support of business objectives.

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** Drive sustained engagement and a high‑performance culture** , fostering trust, inclusion, and collaboration while actively developing talent, addressing engagement drivers, and leading the team through change.

** Portfolio, Strategy & Investment Support (as needed)*
* + Support development of annual and multi-year strategic roadmaps informed by market/competitive insights and enterprise priorities.

+ Monitor and evaluate initiative performance; provide recommendations to improve impact, efficiency, and stakeholder experience.

** Required Qualifications*
* + Bachelor's degree required (Business, Project Management, Communications, Healthcare, or related field) or equivalent experience.

+ 7+ years of program/project management experience delivering complex, cross-functional initiatives in a matrixed environment.

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Demonstrated proficiency in core program management disciplines: planning, scheduling, risk/issue management, dependency tracking, governance, and change control.

+ Demonstrated…