Vice President, Community Operations

In this crucial role, you’ll:

• Ensure the delivery of CCMC’s contractual obligations and service promise for an assigned portfolio of clients
• Lead a team of community managers to ensure operational integrity and excellence is achieved
• Review routine management deliverables to ensure standards and timelines are met
• Facilitate operational readiness by ensuring site team is completing contractual requirements on a routine basis pursuant to CCMC’s standard operating procedures
• Build a flexible, responsive, well-respected team with a high sense of urgency and passionate focus on client needs
• Communicate and disseminate information within your team to ensure priorities are aligned and satisfactory progress toward CCMC's vision is made
• Lead appropriate meetings and provide research and reports as required
• Track key metrics and service level targets to ensure service promise deliverables are fulfilled, and client needs are met
• Exhibit a proactive approach to community management, anticipating future client needs and sharing best practices
• Participate in community meetings and events as needed to ensure high visibility with the client
• Nurtures client relationships to ensure client satisfaction, retention, and open lines of communication
• Prevent and resolve conflicts in a win/win timely and professional manner for all stakeholders
• Responsible for action plans relative to retention efforts of at‑risk clients, including stepping in as acting community manager
• Participate in the community transition process and support existing client RFPs
• Evaluate the impact of federal and state regulatory and legislative actions and effectively train the site teams and clients
• Update job knowledge by remaining aware of new regulations, participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
• Performs other related duties as assigned

• A highly involved and engaged leader who communicates directly and appropriately throughout the organization and with all external audiences, using fact-based decision-making to build consensus
• Strong influencing skills and competency in working with and representing stakeholders. Is proactive in developing relationships with all stakeholders to develop appropriate strategies critical to the organization's success
• High personal standards of excellence, continuously looking for ways to improve performance
• Strong team-building and consensus-building skills to establish team buy-in and accountability
• Ability to foster the development of others with a strong eye toward building strength in the organization
• Advanced organizational, leadership, and motivational skills; sound business acumen
• Strong understanding of financial processes, budgeting, and financial statements
• Sound knowledge and interpretation of all CCMC policies, procedures, culture, and philosophy

• Five years of experience as a community manager
• Three years of experience in large-scale community management
• Experience in a similar leadership/executive role (highly preferred)
• Bachelor’s degree or equivalent industry experience
• Master’s degree in business or related field (highly preferred)
• Appropriate state license and industry designations
• CAI PCAM designation (highly preferred)
• CAM license required upon hire in Florida and Georgia (within 90 days of hire in all other states)
• Sound understanding of financial processes, budgeting, and financial statements
• The ability to travel is required
• Must pass a pre-employment drug screen, background check, motor vehicle check, and credit check.

• Mobility:
  Ability to walk the grounds long distances in various weather conditions.
• Lifting and Carrying:
  Occasionally lifting and carrying supplies or equipment up to 25 pounds.
• Extended Sitting or Standing:
  Capability to sit or stand for extended periods during meetings or events.
• Manual Dexterity:
  Skills in using technology, including computers and mobile devices.
• Driving:
  Ability to operate vehicle to perform certain job functions. (
  
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