Retail Construction Project Manager

Retail Construction Project Manager – JLL

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As a Retail Construction Project Manager at JLL, you'll be at the forefront of transforming retail banking environments, leading the complete lifecycle of branch renovations, ATM installations, and facility upgrades. This dynamic role places you at the intersection of construction expertise and client relationship management, where you'll orchestrate multiple concurrent projects from initial concept through final closeout. You'll serve as the trusted advisor to financial services clients, balancing their need for speed-to-market with rigorous quality standards and regulatory compliance.

Your technical acumen, scheduling prowess, and ability to coordinate diverse stakeholder groups—from architects and contractors to client executives and regulatory bodies—will directly impact how financial institutions serve their communities. This position offers the opportunity to shape the physical presence of retail banking while advancing your career with a global real estate services leader.

Portfolio Management & Project Coordination:
Manage 8-15 simultaneous projects across various phases including branch renovations, ATM installations, decommissions, ADA upgrades, security implementations, and signage programs. Navigate each project from initiation through financial closeout while coordinating design development, permitting, construction execution, and commissioning activities across multiple locations.

Financial Stewardship & Budget Control:
Develop comprehensive project budgets using historical data and market intelligence, establishing clear assumptions and contingencies. Track expenditures throughout the project lifecycle, process change orders, review invoices, and provide regular financial status reports to leadership and client stakeholders to ensure projects remain within approved funding parameters.

Schedule Development & Critical Path Management:
Create and maintain master schedules for all active projects using Microsoft Project or equivalent tools. Monitor performance against milestones, identify schedule risks proactively, and implement recovery strategies to ensure projects meet completion deadlines while managing dependencies across concurrent initiatives.

Client Relationship Management & Strategic Communication:
Act as the primary point of contact for clients throughout project duration, building trusted partnerships with client representatives across banking operations, property management, security, and technology teams. Facilitate transparent communication between internal teams and external vendors, ensuring project objectives and success criteria are clearly understood and consistently met.

Vendor Management & Quality Assurance:
Prepare RFPs for architectural, engineering, contractor, and specialty services. Lead competitive selection processes, negotiate terms, and oversee contractor performance throughout construction to ensure compliance with contractual requirements, quality standards, and client expectations while maintaining positive working relationships.

Design Phase Leadership & Regulatory Compliance:
Guide clients through conceptual development, schematic design, design development, and construction documentation phases with structured reviews and approvals at each milestone. Ensure deliverables meet banking industry requirements, ADA standards, building codes, and security specifications while coordinating with architects and engineers.

Documentation &

Risk Management:

Prepare comprehensive project documentation including charters, due diligence reports, meeting minutes, funding requests, status reports, and closeout packages in client-specified formats. Develop risk management plans, identify potential liabilities related to budget, schedule, quality, or compliance, and escalate concerns appropriately while implementing mitigation strategies.

Required Qualifications:

• Proven Project Management Track Record: 3-5 years of hands-on experience managing design and construction projects through all phases from concept to closeout. Demonstrated success in financial services or retail banking environments with understanding of operational sensitivities, security requirements, and technology coordination protocols specific to banking facilities.
• Technical Construction Knowledge:
  Strong working knowledge of architectural drawings, building systems, construction methods, and space planning…