Facilities Director

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Lead our North American facilities management team, delivering maintenance and soft services while overseeing engineering operations, critical systems, and business activities.

You’ll develop a large, geographically diverse team while managing client relationships and driving strategic initiatives. This leadership role requires exceptional communication skills to deliver service excellence and process improvements across building operations, contracts, finances, and team management.

Must be able to work from our client's facility in either Plano (TX), McLean (VA), or Richmond (VA).

• Manage the delivery of all Facilities and Engineering Services to the portfolio per all agreed policies, procedures, and contract scope. This includes interfacing with Call Center, CMMS, Facility Management, Supply Chain Management, Engineering, Energy & Sustainability, Project Development Services (PDS), Integrated Portfolio Services (IPS), Technology, and Finance teams on special projects, including enhancement opportunities and process improvements.
• Manage regional team members at a management level to ensure the performance of their teams as well as the maintenance and upkeep of the facilities, and address issues or escalations.
• Manage vendor performance, ensuring services are delivered per the contract and to agreed standards.
• Drive initiatives such as savings programs, benchmarking, best practices, and continuous improvement, as well as thought leadership engagements.
• Ensure all account-level KPI/SLA targets are achieved.
• Maintain adherence to all account governance processes, partner with the Account Director and client on account governance evolution.
• Leverages the JLL IFM/Engineering platforms and COEs, as well as the FS Vertical through regional IFM networks, JLL’s innovation and best practice sharing program (Idea Stream) to provide improved IFM/Engineering services aligned with the account plan, goals, and objectives.
• Advocates diversity and inclusion in the workplace.
• Complies with client-specific and JLL accounting/contracting practices, policies, and procedures, including but not limited to ethics and business practices.

• Provides superior, high-touch client support and relationship management as evidenced by favorable KPI scores and client surveys, client contract compliance, JLL EHS program compliance, and team safety performance.
• Deliver an exceptional quality of service to the client, as reflected by client feedback.
• Possess an acute sense of timely delivery and communications (especially on escalations), speed to deliver, deadline, and timeline orientation to achieve successful and breakthrough outcomes.

• Manage the Facilities Team in the annual client budgeting process, executing services within the agreed operating budget, and monthly reporting on budget performance
• Manage account invoice approval, purchasing card, and expense processes per established processes and procedures.
• Review and approve service partner contracts, support account sourcing initiatives, and manage third-party contractual spend.
• Complies with client-specific and JLL accounting/contracting practices, policies, and procedures.

• Lead, manage, develop, and supervise a professional, friendly, creative, energetic, and detail-oriented team of management-level staff in the delivery of service excellence.
• Provide excellent onboarding, training, and team building.
• Actively support an environment of teamwork, co-operation, performance…