Dallas Metro Healthcare Practice​/Market Leader

Practice Director

At Henderson, we're about more than just buildings. We're about the people, experiences, and longevity of a building. We're a company of problem-solvers and innovators known for our technical excellence and ability to provide out-of-the-box solutions when it comes to design and construction. We love the process of bringing buildings to life – and keeping them in shape long after the doors open.

As an ESOP, each of our employee-owners are an essential part of our mission to lead the industry in innovation, sustainability, and client experience. With a vision to build a better world, Team Henderson has a people-first culture and diverse portfolio of world-class facilities.

Position Summary

The Practice Director oversees strategies and efforts relative to client experience, profitability, technical quality, innovation, business development, and employee engagement for the practice. The Practice Director aligns our vertical markets and our clientele as directed by Sector leadership in support of the company strategic plans. The Practice Director is the brand ambassador for the practice with internal and external clients creating awareness, providing timely state-of-the-practice updates to relevant stakeholders, and building relationships that drive business.

The Practice Director oversees the alignment of production staff and project work within the practice. The Practice Director may serve as the Practice Manager, as necessary. This position is heavily matrixed and may include accountabilities across the Sector Leadership team.

Essential Job Functions

Major Accountabilities

OPERATIONS
- Oversees all operation areas of the practice through direct supervision of practice managers for project execution within the practice, accountable for meeting company quality standards across individual purview. Assists sector leadership to procure opportunities that align with the sector strategy. Leads communication and collaboration across the practice to ensure consistency across projects. Assesses and communicates the staffing and resource needs for the practice to sector leadership.

Implements process changes in alignment with company strategies and processes to improve client experience. Strategizes the technical needs of the practice to develop and implement appropriate tools, processes, and procedures.

PROFITABILITY
- Develops the annual budget for the practice in cooperation with the sector leadership team, tracks revenue margins and conducts budget reviews to maximize profits. Evaluates practice performance, adjusts operations accordingly, and provides reports and presentations on all aspects of practice performance as requested by the sector leadership.

EMPLOYEE ENGAGEMENT/ TEAMWORK
- Oversees effective management of employee relations and personnel matters including all employment actions within the practice. Collaborates with organizational, sector, practice, and/or office leadership to foster an engaged, dynamic employee culture and lead company-wide events and initiatives. Teams with Practice Managers to identify opportunities and gaps in employee development efforts and respond with appropriate action. Demonstrates an organization-wide mindset, cooperating across practice leadership to collectively meet sector goals.

CLIENT EXPERIENCE
- Maintains a national-level knowledge and presence across the practice and industry to inform project pursuits and execution. Builds and maintains client relationships across all geographically strategic locations. Mentors project staff on client expectations, service standards, and practice trends. Utilizes all service lines to grow presence within the practice and better support clients. Manages client experience to ensure a profitable market share within a practice, aligns client maintenance and development with sector growth strategies.

Teams with marketing staff to generate proposals and determine a profitable fee structure that aligns with sector strategy.

GROWTH & INNOVATION
- Assists sector leadership of assigned sector and/or other sectors, as needed, to develop and/or implement plans for the growth and development of the practice. Mentors others to…