Financial Center Manager II - Chapel Hill-Tollway

Make banking a Fifth Third better®

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• Lead and coach a team that drives consistent operating rhythms and ongoing relationship management while providing a memorable customer experience.
• Deliver an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment and are assigned to the best banker for proactive, ongoing support.
• Lead by example by consistently using the consultative sales process to proactively identify the financial needs of current and prospective customers, and recommend the appropriate solutions to meet those needs.
• Source, develop, coach and lead a team that reinforces our Core Values and business strategies.
• Participate in activities that benefit the communities we serve.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee.
• Enjoy a well-rewarded career with a company that helps you do your best work each day, provides the tools you need to succeed, and fosters a culture of engagement and support.
• Serve as part of a team focused on improving lives and communities.
• Drive the growth of the small business book of business for the Financial Center.

The Financial Center Manager (FCM) is responsible for leading and coaching a team that drives consistent operating rhythms and execution of customer onboarding and ongoing relationship management. The FCM promotes business growth through the development of deposits, assets, fee‑based services and the development and retention of new and existing consumer and business customers. The FCM is accountable for the sustainment and growth of the business and for risk management within the Bank’s risk appetite.

• Deepen consumer and small business customer relationships by providing a memorable customer experience.
• Demonstrate and maintain a working knowledge about Fifth Third’s products, services, processes, and internal resources to stay informed, guide and lead the team.
• Lead by example through consistent use of the consultative sales process to proactively identify the financial needs of current or prospective customers and recommend the appropriate solutions.
• Deliver an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment and are assigned to the best banker for proactive ongoing support.
• Source, develop, coach and lead a team that reinforces our Core Values and business strategies.
• Cultivate a One Bank culture that proactively collaborates with business partners.
• Participate in activities that benefit the communities we serve.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee.
• Additional duties as assigned.

Provide employees timely, candid and constructive feedback; assist in their development to full potential and provide challenging opportunities that enhance career growth.

Recognize and reward employees for accomplishments; assist in developing an appropriate talent pool to ensure adequate bench strength and succession planning.

• College degree or 2+ years of experience in a sales environment.
• Previous management experience preferred.
• Experience in financial industry and managing a P&L is a plus.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Capable of analyzing credit and financial information.
• Ability to successfully execute and coach sales activities.
• Exhibits business acumen.
• Demonstrated ability in making sound decisions.
• Requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

• Normal office environment.
• Extended viewing of computer screens.
• Periodic travel within the Bancorp footprint to attend meetings and/or training.