Director Rehab Services-Plano

Director Rehab Services

• Work location:
  
  Texas Health Plano – Plano, TX
• Work hours:
  
  Full Time, Monday – Friday, 08:00 AM – 5:00 PM

• Use benchmark data from internal and external sources to identify opportunities for improvement of care and patient safety
• Identify key performance indicators that need to be monitored and evaluated
• Develop, monitor & evaluate systems that improve organizational performance
• Include department staff in KPI goal setting, strategy development and outcomes analysis

• Plan, organize, and delegate activities as required for the safe, efficient and effective operation of departments/programs including active participation with other hospital and leadership staff to accomplish this objective
• Develop and oversee the implementation of policies, procedures, and standards that direct department/program operations and provide direction for the delivery of quality care in a timely manner
• Ensure policies, procedures, and standards are consistent with hospital, community and nationally recognized evidence based practice standards and regulatory requirements such as TJC, AACVPR and CMS
• Actively incorporate measures to obtain compliance with regulatory and accreditation standards and requirements
• Provide leadership, direction and supervision to ensure efficient and effective day to day functioning in assigned areas and the appropriate delegation of responsibility
• Establish formal means of accountability within areas of responsibility toward the achievement of established objectives and related measurable results
• Direct activities that support compliance with regulatory and accreditation standards and requirements
• Create processes that support dissemination of data and information to leadership team and staff
• Continuously monitor progress toward the achievement of annual and long term key performance indicators at the hospital and system level, implementing corrective action plans as necessary

• Evaluate staffing and qualification requirements for the provision of service
• Implement effective recruitment and retention programs for areas of responsibility, taking action as necessary to provide an adequate level of qualified staff
• Promote professional growth, development and accountability in staff, students and colleagues
• Coach and mentor staff in order to improve their performance and expand responsibilities
• Create and support a structure for shared decision making with an emphasis in inter/intradepartmental team work and team accomplishments
• Establish the processes and participate in reward and recognition of individual and team accomplishments
• Identify and develop leadership talent and skills within all positions in the cost centers
• Track and evaluate staff performance and individual development, holding staff accountable for achieving service expectations

• Establish priorities for department/program growth and enhancement based on customer need, research findings, and industry trends
• Effectively market services to key stakeholders
• Collaborate with other departments/ disciplines in the development, implementation, and evaluation of programs and services
• Collaborate with all customer groups (patients, dept/hospital staff, physicians and other customer groups), to meet and exceed needs/expectations
• Create & maintain a collaborative work environment (patients, physicians and key stakeholders)
• Actively engage customer groups on a regular basis to promote effective relationships and communication with prompt resolution of issues and concerns
• Take action on customer satisfaction results to close gaps between actual results and expectations

• Provide input into the preparation of the operating budget for areas of responsibility
• Prepare capital budgets for areas of responsibility
• In collaboration with the department management and staff, determine the appropriate number and level of staff, balancing competency, patient needs, patient outcomes, patient safety outcomes and productivity guidelines
• Manage the approved budget and adjust strategies as needed to meet budgeting expectations
• Regularly communicate with staff and customer groups as appropriate regarding hospital/departmental goals, results and future direction
• Advocate for appropriate fiscal and Human Resources to accomplish work/goals for the Department and the Organization

• Collaborate with all customer groups to meet and exceed needs/expectations
• Evaluate customer satisfaction on a regular basis to determine gaps in actual results and expectations, formulating and taking corrective measures as appropriate

• Provide physical therapy assessment and treatment in all levels of care
• Document patient assessment and treatment in a timely manner
• Refer patients to other services/programs as needed
• Provide age appropriate assessment and intervention
• Maintain clinical competency per PBDS standards
• Appropriately provide patient and family education