Delivery Lead - SPI Process Governance

Job Description

This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost.

This job is responsible for planning and coordinating the execution of governance routines and control deliverables which requires the engagement of multiple teams. Key responsibilities include managing process risk, compliance to standards, providing end-to-end visibility into the health of the deliverables, communicating work objectives, coordinating delivery, and facilitating sync points across teams. Key contributor to quality assurance project teams with APS&E and/or lines of business.

Works with performance and capacity management teams to ensure standard quality practices/processes are followed.

• Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)
• Manages coordination of delivery and dependencies across multiple teams
• Facilitates communication and collaboration across organizations to support the deliverable completion and timeline
• Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule
• Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
• Supports resource planning for delivery and execution
• Ensures adherence with Enterprise Change Management standards

• Experience or exposure to process design, process improvement, or process governance
• 5+ years of experience in the financial services industry or a similarly complex, regulated environment
• Strong analytical and organizational skills with the ability to apply sound judgment when evaluating data, processes, and client impacts
• Advanced Excel skills, with demonstrated experience building, maintaining, and enhancing reporting and analytical outputs
• Proven ability to investigate, structure, and resolve complex or ambiguous problems with attention to detail and accuracy
• Strong written and verbal communication skills, including excellent grammar and the ability to communicate clearly with multiple levels of management
• Highly organized, self-motivated, and accountable; demonstrates a strong sense of ownership and urgency in meeting deliverables
• Ability to learn quickly, adapt to new information, and operate effectively in a fast-paced, evolving environment
• Demonstrated reliability and professionalism, including consistent attendance and adherence to agreed-upon work schedules

• Strong communication, presentation and leadership skills
• Listen and support teams in problem identification and decision-making
• Create an environment of mutual learning
• Understand and empathize with others
• Encourage and support the personal development of each individual and the development of teams
• Coach people with powerful questions rather than use authority
• Think beyond day-to-day activities; apply systems thinking
• Support the teams’ commitments
• Be open and appreciate openness in others
• Pragmatic ability to put LOB customer before self

• Collaboration
• Project Management
• Result Orientation
• Solution Delivery Process
• Stakeholder Management
• Analytical Thinking
• Business Acumen
• Financial Management
• Influence
• Risk Management
• Agile Practices
• Architecture
• Data Management
• Solution Design
• Technical Strategy Development

1st shift (United States of America)

40

US - NJ
- Pennington - 1300 American Blvd
- Hopewell Bldg 3 (NJ2130)

$78,200.00 - $ annualized salary, offers to be determined based on experience, education and skill set.

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.