Manager of Carrier Engagement

Position Overview

The Manager of Carrier Engagement serves as the bridge between clinical expertise and business operations. This role evaluates payment integrity processes as it relates to carrier reimbursements, supports operational decision‑making, ensures quality and compliance, and partners with internal and external stakeholders to improve outcomes, efficiency, and experience. The Manager of Carrier Engagement uses clinical knowledge, data insights, and process thinking to guide program strategy, resolve escalations, and support continuous improvement across the organization.

Additionally, this role leads, manages and mentors the department’s Clinical Analysts.

• Provide dataanalyticsto support client and carrier requests
• Partner with internal teams to improve accuracy using data analysis and carrier feedback
• Provide clinicalexpertiseto support operational workflows including reviewing claims data medical records
• Review medical records for billing accuracy and coding guidelines
• Have experience reviewing both facility and provider claims
• Understand and apply NCCI guidelines and be able to recognize common claims errors
• Review clinical documentation, guidelines, and cases to ensure accuracy, compliance, and alignment with standards
• Managing carrier engagement clinical analyst
• Partner with cross‑functional teams to design and refine clinical processes that improve outcomes and efficiency
• Monitor clinical quality metrics andidentifytrends, gaps, and opportunities for improvement
• Prepare carrier responses on open and active referrals
• Lead carrier calls, referral calls with carrier network and clients
• Maintainaccuraterecords of clinical policies, workflows, and quality initiatives
• Lead, manage and mentor the department’sClinical
  
  Analyst(s)
• Collaborate with IT and serve as the liaison on business and reporting requirements for departmental IT initiatives
• Translate clinical insights into operational recommendations that improve performance, cost efficiency, and service quality
• Collaborate with Operations, Payment Integrity, and other teams to resolve escalations
• Support the development of SOPs, training materials, and process improvements
• Analyze clinical and operational data toidentifypatterns, risks, and opportunities
• Develop andmaintaindashboards, reports, and performance summaries for leadership
• Serve as a clinical subject‑matter expert for internal teams, carriers, partners, and vendors
• Provide clear, empathetic communication to support escalations, case reviews, and program updates
• Participate in cross‑functional meetings, business reviews, and strategic planning sessions
• Develop and deliver training for internal teams on clinical guidelines, workflows, and quality expectations
• Support onboarding of new team members by providing clinical context and program knowledge
• Ensure teams understand clinical requirements that impact operations, payments, or partner experience
• Develop data visualizations with Excel orPowerBI

• Active clinical license (RN, LPN/LVN or other relevant credential) preferredor inactive license with relative clinical experienceor relative clinical data experience
• Bachelor’s degree in Nursing, Healthcare Administration, Business, or related field; advanced degree a plus
• 5+ years of experience in clinical operations, utilization management, case management, quality, or a related healthcare role
• Preferred- experience reviewing medical records and/or claims data from a payor perspective (preferably in a medical insurance carrier setting)
• Experience working in a cross‑functional business environment strongly preferred
• Experience as a people leader/managing a team

• Strong clinical judgment with the ability to apply guidelines and standards consistently
• Analytical mindset with experience interpreting clinical and operational data
• Excellent communication and relationship‑building skills
• Strong organizational and project‑management abilities
• Ability to navigate complex issues with professionalism, empathy, and accountability
• Proficiency with EMR systems, clinical documentation tools, or workflow platforms is a plus

• High accuracy and consistency in clinical reviews and documentation
• Improved quality metrics and reduced clinical‑related escalations
• Strong cross‑functional alignment between clinical and business teams
• Clear, effective communication that supports partners and internal stakeholders
• Scalable clinical processes that support operational growth and efficiency