Senior Program Manager

Description

With no supervision, the Senior Program Manager oversees and manages the operational aspects of ongoing projects and serves as liaison between the project team and key stakeholders (customers, both internal and external, and management) during the entire program life cycle.

The Senior Program Manager will typically manage more high-level and/or high-risk customer accounts and complex programs. All New Production Introduction (NPI) programs are managed by Senior Program Managers. Once the NPI programs are launched, the Senior Program Manager will typically transfer to a Program Manager for ongoing sustaining production management.

Reviews status of projects and budgets, manages schedules, and prepares status reports. Assesses project issues and develops mitigation plans/solutions to meet productivity, quality, and customer-satisfaction goals and objectives. Develops mechanisms to monitor project progress, mitigate risks, and solve problems with the project team, customers, and management.

The Senior Program Manager supports the internal team across all disciplines, Management, Senior Management, and Executive Management for all program activities and reporting as needed to manage the operations.

• Establish and manage the overall program plan and schedule for New Products Introductions (NPI) or current program changes based on company strategies.
• The senior program manager will work in collaboration with all departments to develop a team for each program.
• The Senior Program Manager will be responsible to coordinate the work between each stakeholder in accordance with the program schedule.
• Work with internal program team members to ensure that the planning activities and their progress are compatible with keeping the program on schedule.
• Supporting the General Manager, the Senior Program Manager maintains the budget and profitability of the program and monitors regularly potential cost reduction plans.
• Monitors the quality conformance in line with customers’ expectations with the support of Operations and Quality team members.
• Highlight any areas needing improvement and work with the required team members to support improvement, as well as monitors the outcomes with the program team.
• Provide the customers and key stakeholders with regular updates of program schedule and budget status vs. plan and identify any changes in customer expectations, including functional design, costs, scope, pricing, content, changes, delivery, documentation, and supplier performances.
• Has regular program team meetings with the customer and internal team members as needed to support the customers’ needs.
• The Senior Program Manager supports the Materials Procurement team as needed to ensure that materials are available for production builds as scheduled.
• The Senior Program Manager works with the Materials Manager to regularly assess Excess and Obsolete materials (E&O) for sell back for their assigned programs.
• The Senior Program Manager works with the Materials Buyer to manage Purchase Price Variance (PPV) for their program and work with their customers as needed for recovery.
• The Senior Program Manager supports the production planning team to ensure production builds are scheduled as needed and resourcing are available to meet customers’ requirements.
• The Senior Program Manager supports the customer and the internal quality team to help manage all Return Material Authorizations (RMA) in a timely manner.
• The Senior Program Manager will support finance as needed for their assigned customers to help with Accounts Receivable (A/R) payment issues.
• The Senior Program Manager can make critical decisions regarding program direction and resource allocation to support operations and actively contributes to strategic planning for the company’s overall goals.

• The Senior Program Manager is responsible in optimizing all opportunities to grow their assigned accounts in revenue sales, i.e., organic sales. The percentage of required revenue growth target may vary across programs and will be defined by management.
• This requires that the Senior Program Manager have a strong understanding of the customer needs through…