Branch Transformation Delivery Manager Job Plano area,Texas USA,Management

The Branch Transformation Delivery Manager oversees the execution and operational delivery of the Retail Network Transformation program, ensuring the successful implementation of all physical branch actions—including openings, closures, relocations, and renovations—as well as full lifecycle management of branch hardware, ATM, branch quality/improvement initiatives, Mobile Unit deployment, and maintenance of the Branch Locator application.

Key Responsibilities

Retail & Operational Execution
- Oversee the successful execution and delivery of initiatives within the Retail Network Transformation program, totaling $100+ million in annual capital investment. This role is accountable for the strategic allocation, prioritization, and ongoing financial governance of program funding, ensuring capital is deployed effectively to maximize business outcomes and align with enterprise objectives.
- Manage execution of physical branch actions (OCR), including openings, closures, relocations, and significant renovations.
- Assume end‑to‑end accountability for a significant portfolio of execution risk across all transformation activities, ensuring proactive identification, mitigation, and resolution of risks that could impact timelines, operational readiness, customer experience, or financial performance.
- Own and actively manage material compliance and regulatory risk associated with branch transformation activities, ensuring all initiatives adhere to applicable regulatory requirements, internal policies, and governance standards, with zero tolerance for compliance gaps.
- Oversee end‑to‑end ATM and branch hardware lifecycle management—including deployments, refresh cycles, and decommissioning—while driving annual strategic planning and investment to ensure operational readiness and an improved customer and colleague experience across the Consumer Bank.
- Lead Mobile Unit deployment activities including intake, scheduling, colleague readiness, and operational support.
- Lead management of a large, complex vendor portfolio supporting OCR execution and branch hardware delivery. This includes negotiating commercial contracts, managing vendor delivery timelines, and maintaining strong partnerships and accountability.
- Maintain and enhance the Branch Locator application to ensure accuracy and optimal performance.
- Ensure retail tasks are appropriately sequenced with construction milestones and delivered through POD‑based execution to drive alignment, accountability, and seamless Day 1 operations.
- Oversee Technology POD ensuring systems, connectivity, and hardware readiness align with construction milestones and execution POD delivery schedules.
Team Leadership & Delivery Excellence
- Lead, coach, and develop a team responsible for colleague‑led delivery activities across branch openings, closures, relocations, renovations, and network initiatives.
- Establish clear standards, expectations, and accountability for project execution, communication, and issue resolution.
- Develop a high‑performing team focused on ownership, collaboration, accountability, and proactive problem‑solving.
- Set direction and drive consistency across POD based delivery, removing obstacles and ensuring initiatives conclude in a strong operational state that supports both colleague readiness and an exceptional customer experience.
Vendor & Contract Management
- Lead contract and vendor management activities supporting OCR actions, ATM, and branch hardware programs.
- Negotiate and manage vendor contracts conducting monthly performance reviews to enforce SLAs and quality.
- Anticipate future challenges and annual expenditure, identify operational opportunities, and plan for long‑term success while identifying savings where possible.
Cross‑Functional Orchestration & Executive Communication
- Drive alignment with stakeholders and external partners by managing dependencies, resolving conflicts, and maintaining momentum.
- Ensure clear, timely communication to stakeholders and senior leadership on project status, risks, and readiness.
- Provide actionable insights that support data‑driven decision making and program transparency.
Process Improvement & Standardized Delivery
- Standardize and continuously…