Director of Membership Operations

Pop Stroke is a founder-led brand built by people who believe energy creates results and culture creates momentum. We aren’t here to simply run venues — we’re here to build something special together.

At Pop Stroke, every team member has limitless potential to become who they want to be. We encourage bold ideas, celebrate growth, and believe that when you’re supported, challenged, and trusted, you rise.

We solve problems together, jump in, and move the needle every day because we care. We lead with ownership, back each other up, and never lose sight of the fun along the way.

If it’s not fun, rethink how we’re doing it.

We bring creativity, positivity, and joy into everything we do, from guest interactions, doing hard things, and how we support one another.

Your vibe sets the tone.

Every leader and team member influences the experience. Show up with enthusiasm, optimism, and presence.

See it. Fix it. Jump in.

We are hands-on, problem solvers that jump in and become part of the solution. We leave things better than we found them.

Live your role with an owner’s mindset.

We take pride in our work, hold ourselves accountable, and treat the business like it’s our own.

Don’t repeat yesterday — rethink, improve, grow.

We challenge “the way it’s always been done” and are always looking for better ways to serve our guests and each other.

Join our team and help us serve up joy, laughter, and delicious dining experiences! If you’re ready to bring energy, smiles, and that extra sparkle to our restaurant, step up to the tee and apply today!

The Director of Membership Operations is responsible for bringing the Pop Stroke Membership program to life across every venue. This leader ensures membership is executed consistently, enthusiastically, and operationally across the business by partnering closely with venue leadership, coaching teams, and driving field adoption.

As a member of the Field Excellence Team, this role serves as the operational champion for membership—traveling extensively to support venues, launch new initiatives, identify best practices, and inspire teams to create exceptional member experiences. This leader transforms strategy into execution, ensuring membership becomes part of the daily rhythm of every Pop Stroke location.

Working closely with the Director of Membership Strategy, this role provides valuable field insights while ensuring every new initiative is successfully implemented across the organization.

Reports To: Director of Field Excellence

Membership is consistently executed across all Pop Stroke venues.

Every Operating Partner and venue leader understands how to grow membership in their market.

Team members confidently communicate the value of membership to every guest.

Membership is a visible and exciting part of the guest experience.

New stores launch with strong membership performance from Day One.

Best practices are identified, celebrated, and scaled across the organization.

Membership growth continues to accelerate through operational excellence

Own the operational execution of the Pop Stroke Membership program across all venues.

Ensure membership standards, initiatives, and programs are executed consistently company-wide.

Partner with venue leadership to improve membership performance and guest engagement.

Identify operational barriers and develop solutions that improve execution.

Travel regularly to venues to coach Operating Partners and leadership teams.

Lead membership training sessions for new and existing team members.

Develop practical playbooks, coaching guides, and operational resources.

Build confidence in venue leaders to drive membership growth.

Identify high-performing venues and scale successful practices throughout the organization.

Spotlight innovative membership ideas and celebrate success across the field.

Conduct operational assessments and provide actionable recommendations.

Partner with Operations leadership to continuously improve membership performance.