PMO Commercial Digital Transformation Manager

Overview The main purpose of this role is provide best-in-class project portfolio management delivery to initiatives serviced from the Project Management Office Center of Excellence. This role will be responsible for leading the governance, performance management, schedule management, scope management, and cost management of Global priority programs to ensure all deliverables are executed on time and on budget and benefits realization.

This role will be responsible for leading the governance, performance management, schedule management, scope management, and cost management of Contact Center program to ensure all deliverables are executed on time and on budget and benefits realization. The Contact Center Program Manager will establish a standardized program management methodology, and ways of working to unlock speed of execution, increase team efficiency, and enable a one Pepsi Co approach to project management delivery.

The position will be a critical role in driving a competitive advantage for Pepsi Co by capturing greater and faster value delivery for projects. This role will be a strategic thought partner to the executive sponsor, consistently influence senior leader stakeholders, and will partner with external stakeholders. It will provide a fast-paced environment with a culture of experimenting, learning, and continuously improving.

This role will support, from a program management perspective, the establishment and enablement of Pepsi Co's digital commercial ecosystem, integrating intelligent AI-driven capabilities, omnichannel interfaces, and real-time analytics into a cohesive service model. Creating a complete 360 degree ecosystem to improve customer service and build a foundation to transform Pepsi Co's global contact center operations. Responsibilities Partner with Transformation Program Leadership Team, External partners, Transformation Program Deployment Lead and Capabilities team to shape Transformation Program Agenda (roadmap, sequencing, AOP plans, budgets and costs) Establish governance structure, facilitate governance councils, coordinate governance content generation, and perform stage management against an aligned set of exit criteria Lead performance management including schedule/scope/cost progress tracking, status reporting, risk/issue/dependency management, post audits, and capturing lessons learned Lead, centralize, and manage project scorecard and overall progress/health tracking for project sponsors and key stakeholders Monitor progress of project's change management, value realization, technical deliverables and facilitate issue/risk mitigation and action plans.

Coordinate business go-live and deployment Manage resource and risk management, central repository of project materials, and gap assessment documentation Lead schedule management including roadmap development, project schedule development, and roadmap/schedule change request management Build, maintain, and manage the project roadmap and end-to-end project deliverables across the project lifecycle. Lead scope management including scope definition, deliverable definition, and scope change request management Lead cost management including budget alignment and budget change request management Identify and coordinate Program integration/interdependency opportunities and risks, along with risk mitigation plans.

Ensure COE project management standards are consistently executed including project management methodology, playbook, tools, and roles & responsibilities. Facilitate collaborative knowledge transfers between BU and Sector project teams, capturing and disseminating lessons learned. Compensation and Benefits:
The expected compensation range for this position is between $110,700 - $185,250. Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process. Bonus based on performance and eligibility target payout is 12% of annual salary paid out annually. Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.

In addition…