Senior Account Manager L3

Account Manager Level 3

Deliver best-in-class client experiences working with The Collective. Drive client satisfaction, renewals, and strategic upsell opportunities. Serve as the primary day‑to‑day contact for Collective clients, ensuring seamless execution of programming, on‑time launches, and exceptional execution of annual plans.

Location:

Fullerton, CA;
Pleasanton, CA;
Plano, TX;
Itasca, IL; NYC, NY;
Boise,  are required to work in office 2 days per week to support collaboration and engagement.

• Become a trusted advisor for daily client needs by organizing status calls, monitoring deadlines for on‑time campaign launches, and collaborating cross‑functionally to identify upsell opportunities relevant to the customer.
• Identify upsell opportunities in‑flight and post‑campaign to ensure repeat, growing partnership and work with Client Partner counterpart to deliver holistic client plans.
• Advocate for the Voice of the Customer across the organization to build a best‑in‑class Retail Media Network.
• Ensure accurate CRM hygiene with an emphasis on post‑IO signature to support accurate revenue tracking.
• Collaborate with Client Partner counterpart to advise and create material for T2T, Q , and Lunch & Learns.
• Support and collaborate with merchandising partners.
• Apply a customer‑centric mindset with deep understanding of client and category objectives to deliver best‑in‑class service.
• Interpret and story‑tell with data, deliver wrap‑reporting, insights, and upsell suggestions.
• Cultivate customer loyalty and retention focusing on the client experience during the post‑IO partnership.
• Coordinate with Client Partners to ensure the client receives a holistic best‑in‑class partnership from planning to execution and campaign wrap, aligned with client KPIs to achieve annual renewal and growth targets.
• Engage continuously with the customer, identify any business churn risks early, and devise action plans to mitigate or overcome them.
• Monitor and report on key metrics in‑flight to keep the customer updated on the value of their media investment.
• Continuously monitor, learn, and develop knowledge of the retail media landscape.
• Travel to client sites as needed.

• 6+ years of Media, Retail, or Account Management experience.
• Exceptional organization and process‑development skills.
• Strong ability to story‑tell with data.
• Demonstrated strong presentation skills, including prep and delivery to audiences up to VP level.
• Strong ability to foster partnerships with merchandising partners.

• Competitive wages paid weekly.
• Access to up to 50% of earned wages before payday via partnership with Stream.
• Associate discounts.
• Health and financial well‑being benefits for eligible associates (Medical, Dental, 401(k), and more).
• Time off (vacation, holidays, sick pay); eligibility requirements available via myACI Benefits.
• Leadership investment in training, career growth, and development.
• Inclusive work environment with talented colleagues who reflect the communities served.