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Director of Customer Experience & Care Operations
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-07-10
Listing for:
Mini Mall Storage Properties
Full Time
position Listed on 2026-07-10
Job specializations:
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Management
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Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
Mini Mall Storage Properties in Plano, Texas is seeking a Director, Customer Care Center to lead the day-to-day performance of our centralized customer team. You will drive conversion, improve lead follow-up, and elevate service levels across calls, chat, email, and online inquiries.
As a senior leader, you’ll coach frontline managers, optimize workflows, and partner with IT and Data to deliver data‑driven decisions that improve the end-to-end customer journey and rental conversions.
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