Vice President PAM Health Corporate

Vice President, Applications

The Vice President, Applications is responsible for leading PAM Health's enterprise application strategy, operations, support, optimization, and delivery across clinical, financial, operational, and corporate systems. This role ensures that the application portfolio supports PAM Health's mission, improves business and clinical workflows, enables scalable growth, strengthens system reliability, and advances the organization's digital transformation priorities. The Vice President, Applications must be able to effectively manage external managed services partnerships while also building, developing, and leading a high-performing internal applications team.

• Develops and executes the enterprise applications strategy in alignment with PAM Health's clinical, operational, financial, and growth objectives.
• Provides leadership for the full application portfolio, including electronic health record systems, revenue cycle, ERP, HR, financial, clinical, ancillary, integration, analytics-enabling, and corporate applications. Establishes and maintains application governance, prioritization, standards, roadmaps, lifecycle management, and rationalization practices.
• Leads application support, enhancement, implementation, optimization, upgrades, integrations, testing, change management, and production stability efforts. Builds, develops, and runs an internal applications team with clear roles, accountabilities, career paths, performance expectations, and succession planning.
• Manages managed services relationships, including scope, service levels, performance, escalation management, contract adherence, operational accountability, and value realization.
• Balances internal capabilities and external partner resources to ensure sustainable, cost-effective, and high-quality delivery of application services.
• Partners with clinical, operational, financial, compliance, information security, infrastructure, data, and executive stakeholders to understand needs, define priorities, and deliver effective technology solutions.
• Ensures applications are secure, compliant, resilient, supportable, and aligned with healthcare regulatory requirements, privacy obligations, and organizational policies.
• Develops metrics and reporting for application performance, service levels, project delivery, customer satisfaction, vendor performance, risk, and operational effectiveness.
• Leads major application initiatives, implementations, conversions, upgrades, mergers and acquisitions integration activities, and enterprise standardization efforts.
• Promotes a culture of service, accountability, collaboration, transparency, continuous improvement, and customer-focused delivery across the applications function.
• Maintains appropriate documentation, reporting, dashboards, roadmaps, service level measures, application inventories, project status updates, vendor performance reports, budget information, and operational metrics necessary to support application governance, executive decision-making, compliance, and continuous improvement.

Leadership

• Inclusiveness: Promotes cooperation, fairness and equity; shows respect for people and their differences; works to understand perspectives of others; demonstrates empathy; brings out the best in others and in his/her team
• Managing Staff: Coaches, evaluates, develops, and inspires staff; sets expectations; recognizes achievements
• Stewardship and Resource Management: Demonstrates accountability and sound judgment in managing company resources; appropriate understanding of confidentiality and company values; adheres to and supports company policies, procedures and safety guidelines
• Problem-Solving: Identifies problems and involves others in seeking solutions; conducts appropriate analysis and searches for best solutions; effectively and efficiently implements appropriate responses to correct problems; responds promptly and effectively to new challenges
• Decision-Making: Makes clear, consistent decisions; acts with integrity in all decisions; distinguishes relevant from irrelevant information; makes timely, appropriate decisions.
• Strategic Planning and Organizing: Understands company…