Senior Manager, Data Quality & Issue Management

Overview

Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America, is seeking a highly experienced Senior Manager – Data Quality & Issue Management. The role will lead the enterprise data quality strategy, issue management processes, and the development of a high‑performing team to ensure dependable, high‑value data across lending, servicing, collections, and risk functions.

• Define and execute the enterprise data‑quality strategy, roadmap, and operating model tailored to TFS’s business requirements.
• Lead and develop a combined team of 20 data‑quality analysts, engineers, stewards, and business partners, fostering accountability and continuous improvement.
• Oversee the enterprise Issue Management program, guiding detection, triage, root‑cause analysis, remediation planning, and closure, while aligning with regulatory expectations.
• Strengthen data governance practices by establishing standards, policies, and controls for transparency, lineage, and accountability.
• Design and operationalize automated data‑quality rules, monitoring, and scorecards using tools such as Informatica CDGC/CDQ and Collibra.
• Collaborate with data engineering teams to embed quality checks into pipelines, optimize data flows, and ensure scalable, resilient solutions.
• Leverage Agentic AI and MCP‑based automation to enhance detection, anomaly identification, issue triage, and remediation workflows.
• Partner with business units (Originations, Servicing, Collections, Risk, Compliance, Finance) to understand data needs and ensure alignment with enterprise objectives.
• Embed quality standards into data products, ensuring reliability, usability, and trustworthiness for analytics, reporting, and AI/ML use cases.
• Establish and track key data‑quality KPIs, KRI metrics, dashboards, and scorecards to measure performance and drive continuous improvement.

• 10‑12+ years leading enterprise data‑quality programs in complex financial‑services environments.
• Proven experience managing the full issue lifecycle with strong familiarity with regulatory expectations.
• Hands‑on experience supporting data needs across originations, servicing, collections, funding, and compliance.
• Experience partnering with data engineering to embed quality checks and implement scalable solutions.
• Practical experience with Informatica CDGC/CDQ and Collibra for data cataloging, lineage, and quality rules.
• Strong background in metadata management, stewardship workflows, and governance operating models.
• Experience using Jira and Confluence to manage issue workflows and cross‑functional collaboration.
• Exposure to Agentic AI or MCP‑based automation for data‑quality detection and remediation.
• Supporting regulatory requirements such as credit reporting accuracy, fair lending, model governance, data privacy, and audit readiness.
• Deep understanding of governance frameworks, data ownership models, stewardship, and enterprise data‑management practices.
• Leadership experience building and developing high‑performing data teams.
• Proficiency with Snowflake, Apache Iceberg, and Databricks.
• Advanced expertise in writing, optimizing, and interpreting complex SQL queries.
• Experience with real‑time data streaming platforms (e.g., Apache Kafka) and building RESTful microservices APIs.
• Knowledge of Agentic architecture and Model Context Protocols (MCPs) for proactive data‑quality monitoring.

• Comprehensive health care and wellness plans for employee and family.
• 401(k) savings plan with company match and annual contribution.
• Paid holidays and paid time off.
• Relocation assistance (if applicable).
• Vehicle program benefits such as purchase and lease discounts.
• Tax‑advantaged accounts (HSA, FSA, Dependent Care FSA).
• Professional growth and development programs, including tuition reimbursement.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law. We are committed to diversity and inclusion.