Director of Community Association Management ​/ CAM Central (Remote7312026

Director of Community Association Management / CAM Central

Salary Range $65,000.00 - $72,000.00 Salary/year Position Type Full Time Category CAMGEN

Real Manage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000+), Real Manage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at Real Manage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join Real Manage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

Real Manage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every Real Manage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At Real Manage, we are always getting better.

• Practice and adhere to the Guiding Principles of the company and ensure all calls/emails are responded to within 24 hours of receipt.
• Directly supervises CAMS & ACAMS and other association management support staff as appropriate.
• Provides specific assistance to CAMS, ACAMS, and Inspectors in troubleshooting specific problems on properties where additional leadership and/or training are needed, or when Board/homeowner relationships are in jeopardy.
• Develops and leads with participatory involvement portfolio team meetings, all team meetings, and individual manager touch-base meetings.
• Development of client retention strategy for all watch list accounts, key accounts, and other accounts as deemed appropriate by the supervisor.
• Reviews and approves all monthly Board of Directors packets prepared by staff for content and structure.
• Coordinates schedules and attends board and membership meetings proactively, mentoring managers, creating a layering approach to maintaining positive relationships with board members, and ensuring client retention.
• Reviews and approves all annual meeting packets for assigned CAMS prior to each meeting.
• Reviews any and all management reports and mass mailings to the membership (budget information, newsletters, election information, etc.) produced by staff supervised.
• Reviews Company reports for trending and compliance, and is responsible for attaining goals and adherence to Company standards of operation.
• Ensures that property inspections are taking place regularly by reviewing monthly reports and providing follow-up on problem areas to ensure action taken is effective.
• Oversees projects involving all CAMS to ensure timely completion, including certain seasonal projects.
• Reviews income statements and variance reports for all portfolio properties on a quarterly basis to ensure quality, accuracy, and addresses any concerns as appropriate. Understands and recognizes association cash flow, able to inform the Board as to negative and or positive, and…