Senior Manager - Fiber Services

We empower smarter business operations by connecting equipment, software, and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions ensuring the reliability and protection of their electrical infrastructure.

We provide the latest industry insights and technology to develop solutions needed to meet customers evolving challenges, including innovative critical power solutions designed for high reliability and performance. Our culture is one of quality and operational excellence fueled and supported by talented people, tools and processes, and expertise.

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The Senior Manager, Fiber Services is a high-impact leadership role responsible for building and scaling Omni On’s services execution model for fiber infrastructure and ILA power deployment programs supporting hyperscale and telecom customers.

This role will guide the services organization in fulfilling the technical, operational, and execution requirements associated with large-scale fiber ILA power rollouts. The successful candidate will work closely with the Fiber Products Business Unit, Service Delivery, Sales, Quotation, Engineering, Operations, Supply Chain, Finance, and external partners to ensure Omni On can deliver repeatable, high-quality, cost-effective services at scale.

The ideal candidate brings strong services execution experience, field operations discipline, customer program leadership, and a practical understanding of power systems deployed in fiber, telecom, or mission-critical infrastructure environments. This leader will translate customer requirements, deployment schedules, site conditions, and field execution needs into scalable processes, resource plans, partner models, and operating rhythms.

This position requires strong operational ownership, customer focus, technical aptitude, program discipline, and the ability to lead cross-functionally in a fast-moving, matrixed organization.

This role will report to the GM & SVP of Core Products and be located at Omni On Power's HQ in Plano, TX

• Lead the services execution model for fiber ILA power deployment programs across strategic hyperscale and telecom customers.
• Develop repeatable deployment processes, work instructions, resource models, and execution standards for ILA power site services.
• Partner with Technical Services Delivery, Engineering, Operations, and Supply Chain to ensure site readiness, installation readiness, and field execution quality.
• Establish clear handoffs between quoting, order management, materials readiness, field deployment, commissioning, and closeout.
• Identify gaps in current services capabilities and build scalable solutions to support broader fiber infrastructure growth.

• Serve as the services execution leader for strategic fiber infrastructure customer programs.
• Translate customer requirements, schedules, technical standards, and field expectations into actionable services plans.
• Support customer reviews, deployment meetings, issue resolution, escalation management, and performance reporting.
• Ensure Omni On’s services organization is responsive, reliable, and aligned to the execution needs of large-scale infrastructure customers.
• Drive a high level of customer confidence through disciplined communication, predictable delivery, and strong ownership of field outcomes.

• Build and improve operating rhythms to manage deployment schedules, site readiness, resource availability, issue tracking, and program risk.
• Develop installation and commissioning standards in partnership with engineering and field service teams.
• Establish performance metrics for safety, quality, schedule adherence, first-time-right execution, cost-to-serve, and customer satisfaction.
• Drive corrective actions and lessons learned to improve execution consistency across sites and programs.
• Ensure field teams and partners have the tools, documentation, training, and escalation paths needed to deliver successfully.

• Help define Omni On’s internal and external services capacity model for fiber ILA deployment work.
• Evaluate where to use internal field resources, subcontractors, certified partners, or hybrid delivery models.
• Support partner qualification, onboarding, training, performance management, and quality governance.
• Work with Supply Chain and Operations to ensure labor, materials, logistics, and site support requirements are aligned to deployment schedules.
• Build scalable resource planning processes to support current anchor customer needs and future market expansion.

• Partner with Sales, Quotation, Finance, and Services Strategy to ensure deployment assumptions, scope definitions, pricing inputs, and cost models reflect real execution…