Mobile Device Repair Quality Manager - Korean

Position: Mobile Device Repair Quality Manager - Korean Preferred
Job Type:Regular

Work Location:

Samsung Electronics America
- Plano, TX 75023

Overview:2020 Companies seeks a full-time Mobile Device Repair Quality Manager to represent our client, Samsung Electronics America.

Pay: $90,000 annually

Location:

Based in Plano, TX Language:
Korean Bilingual Preferred Work Authorization:

Applicants must be authorized to work in the United States full-time without current or future visa sponsorship.

The Mobile Device Repair Quality Manager will lead internal service quality teams and drive continuous improvement across repair processes and service centers. This role will provide strategic direction on quality standards, measurements, and improvement initiatives while partnering with key internal teams to identify and address quality issues.

This position will oversee customer bounce and return trends, identify root causes, and implement solutions to reduce repeat repairs and customer returns. The Mobile Device Repair Quality Manager will also develop and maintain the overall quality assurance strategy, ensuring repair processes consistently meet customer expectations and support world-class product and service quality.

What We Offer:

Receive a competitive salary, paid weekly

Next-day pay on demand with Daily Pay Eligible  for medical, dental, and vision benefits

Eligible for 401k with company matching

Scholarship opportunities for employees and direct family members

Employee Assistance Program Paid Time Off and Holidays

Job Description:

The Project Manager
- Quality Repair will lead the task force team, identify opportunities to improve service and reduce returns/bounce. Develop strategies for improvement, communication, process documentation

Interacts with all levels within client organization, HQ, and customer organizations to identify root cause and corrective actions for issues identified / interacts with all levels within client organization and within customer organizations to identify, track, and work to resolve product quality issues and risk factors for subsequent performance in the field

Manage and analyze the customer-provided data for bounce returns - reporting on trends, issue resolution, tactical changes. Root cause analysis. Ensure data collected is maintained and processes are in place for clear and accurate reporting of all key quality metrics

Develop and maintain regular reporting on KPIs, improvements, trends, and other repair activities / maintains and improves the work documentation for all product inspection procedures used in service centers

Quality assurance, SOPs: develop and ensure quality processes are in place for any special/additional handling required of product prior to shipment to the customer. Implement statistical process controls/processes into the operation to drive sustainable improvement

Other duties as assigned

Qualifications:

Bachelor's Required, Master's a Plus8+ years' technical mobile phone repair experience with the ability to lead others5+ years' management, leadership directing employee's daily work activities

Proven ability to coach and course correct for results

Proven extreme detail oriented to recognize accuracies and inaccuracies / to report results

Proven experience planning, monitoring and managing departmental budget

Proven experience documenting SOP and reporting trends

Outstanding verbal and written communication skills

Strong ability to analyze results, identify trends, and make recommendations for broader group review and implementation

Dependability and adaptability to change

Process controls, audits, and ability to make sound recommendations for change

Physical requirements include seeing and color perception, lifting and carrying up to 20lbsWhat You Can Expect From 2020 Companies We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees.

Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020’s Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual…