District Manager; Colorado Springs Area)

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The District Manager is accountable for the overall performance and profitability of Corporate Centers in their assigned region, driving both top- and bottom-line results in partnership with the Regional VP, Corporate Centers and the COO. This role ensures operational excellence and executional discipline through strategic leadership, data-driven decision-making, and accountability across multiple centers. The District Manager is responsible for maximizing staffing, optimizing scheduling, and local marketing efforts/effectiveness;

maintaining brand and service standards; and ensuring centers deliver exceptional guest experiences that set the benchmark for the EWC network. As a key operational leader, the District Manager sets clear performance expectations, drives results, and develops high-performing leaders and teams to achieve business goals with consistency and excellence ensuring profitability across all locations.

This is a field-based position supporting locations across Castle Rock, Centennial, Highlands Ranch, Aurora and Colorado Springs. The District Manager will travel regularly throughout the assigned market.

• Drives results through an unwavering focus on guest satisfaction and brand standards, ensuring corporate centers exceed expectations by delivering an inviting, memorable guest experience measured through Center Controllable Traffic and SMG/Voice of the Guest.
• Coaches Center Managers to resolve guest challenges effectively, ensuring each situation strengthens loyalty and reinforces the brand standard.
• Drives the full in-suite guest experience by ensuring Waxers deliver consistent, high-quality services aligned with brand standards and protocols. Regularly reviews service quality, timing, and professionalism to ensure every guest interaction reflects EWC’s commitment to comfort, confidence, and care.
• Holds managers accountable for ensuring associates are trained to establish trust and build guest confidence by becoming experts in package sales and products, to reach their goals and produce desired results including standard KPIs such as New Guest and Existing Guest Retention, Wax Pass Conversion, Retail Conversion, SPT, Package Credits, and Rebook.
• Partners with the National Training Team and Corporate Center Leadership to identify Waxer performance gaps and ensures technical coaching and refresher training are completed to maintain mastery of waxing technique, leveling waxers up to the most efficient level while maintaining consistency across centers.
• Leads a performance-based guest culture, recognizing and rewarding excellence in guest experience, service quality, and results.
• Promotes continuous improvement by sharing best practices and success drivers across all centers.
• Selects, develops, and leads high-performing Center Managers and teams, holding leaders accountable for delivering results and operational excellence.
• Drives retention and talent growth by ensuring every manager meets the expectations of a top-tier corporate center through consistent coaching, feedback, and performance management.
• Leads recruitment and talent selection strategy to attract and retain the best candidates (all roles), setting a standard for hiring excellence and bench strength to support business growth and succession planning.
• Ensures all recruiting, hiring, and onboarding practices meet compliance and deliver a seamless associate experience.
• Builds leadership capability through structured coaching, feedback, and development plans aligned to business priorities and results.
• Leads and…