Senior IVR Architect

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like  one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow.

with us.

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like  one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow.

with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota’s vision to move people beyond what’s possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, TN, 'job flexibility benefits' (also known as I-140 or Adjustment of Status portability), etc.

now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

This position is based in Plano, TX.

Toyota Financial Services (TFS) is looking for a passionate and highly motivated Software Engineer, Lead. The primary responsibility of this role is to serve as a principal technical SME for inbound and outbound IVR capabilities, helping shape the direction of customer voice automation and contact center solutions across the enterprise. You will partner closely with enterprise architects, engineering teams, and business stakeholders to navigate ambiguity and drive complex integrations in a fast-moving Agile environment.

The person in this role will support the TFS technology transformation journey, contributing to our vision of mobility for all by enabling freedom of movement for everyone through best-in-class customer experiences.

In this role, you will be the technical heartbeat of our voice automation strategy, turning complex requirements into scalable, high-performance systems that directly impact our customers. Success means you have successfully modernized our IVR architecture, mentored the next generation of engineering talent, and ensured our platforms are resilient, secure, and ready for the future of mobility.

• Architect and optimize scalable IVR solutions using enterprise telephony, contact center platforms, and cloud-native technologies.
• Lead real-time API integrations between IVR platforms and Salesforce to create personalized, intelligent self-service experiences.
• Own critical IVR components, improving performance, reliability, and long-term maintainability while serving as the technical escalation point for complex production issues.
• Partner with enterprise architects, operations teams, and vendors to align call flow solutions with business priorities and customer experience goals.
• Provide technical leadership through code and design reviews, helping raise engineering standards across the team.
• Secure customer and payment-related data by designing solutions that meet enterprise security and regulatory requirements.

• A bachelor’s degree that provides a strong foundation in engineering, computer science, information systems, or a related field.
• 10+ years of experience in contact center, telephony, IVR, or enterprise software engineering in mission-critical, high-volume environments.
• Deep technical expertise as a…