Senior Manager, Sales Strategy

Upbound Group

Job Description

The Upbound Group, Inc [NASDAQ: UPBD] is a leading provider of Rent to Own and Lease to Own services. With a revenue of over $4B, the company, headquartered in Plano, Texas, operates multiple brands under its portfolio. At Upbound Group, Inc., we're dedicated to driving innovation and upward momentum with financial inclusion at our core. Through our platform of products and brands, we offer innovative solutions for millions of customers, as well as our retail partners.

Join us in our relentless pursuit to build a better future and to elevate financial opportunity for all.

The Senior Manager, Sales Strategy will be responsible for supporting the planning efforts, and driving the communication, implementation, and review of our national promotional and sales strategies.

• Drive frontline sales enablement and execution initiatives to ensure effectiveness and improved sales skills to ultimately improve performance:
• Develop execution plans including (but not limited to) communications, training, and coworker scripts utilizing operational feedback, cross-functional input, prior learnings, best-in-class research, analysis, benchmarking and insights
• Develop digital/video and print material tools to advance coworker acumen and skill development including (but not limited to) how to effectively sell using Salesforce Lead Management platform, RACPad, product knowledge via online Product Catalog, Salesforce, etc.
• Support cross-functional marketing strategy related to weekly/monthly Salesforce, text campaigns for multiple LOBs and ensure effective execution at the store level
• Ensure follow-up and reinforcement of the company sales plan is taking place through field leadership with store visits, surveys and analysis
• Drive execution of supplemental growth strategies (i.e. national and local events, incentives and contests.), including cross-functional collaboration with Marketing team.
• Develop communications related to launch, performance updates, and conclusion of coworker contests
• Support national sales events/war rooms including (but not limited to) cross-functional collaboration with field leadership, SVPs, Regional Directors, etc.
• Report generation and analysis in tandem with Sr. Manager, including processing of coworker payouts through collaboration with Payroll department
• Generate reports via internal self-service systems and/or in collaboration with Business Analytics team
• Support promotional go-to-market strategies for multiple lines of business, including RTO, RACFI, and GIN/HC.
• Develop monthly, promotional debrief presentations including (but not limited to) operational data analytics/performance, cross-functional collaboration with Marketing, Customer Experience and Inventory/Merchandising teams to identify insights, successes, opportunities, etc.
• Lead internal promotional meetings including (but not limited to) Monthly RTO/RACFI Debriefs, Core Promotional Meetings, Executive Product Lists and Go-to-Market Calendar Reviews
• Manage Go-to-Market calendar including (but not limited to) weekly/monthly/quarterly updates and edits, promotional code criteria/functionality, etc.
• Deliver on corporate communication strategies related to the company sales plans and miscellaneous, sales-related content to ensure effectiveness at the store level and improved performance.
• Collaborate with communications to manage and continually improve delivery of all sales communications to the frontline sales team including (but not limited to) weekly written communication, reinforcement communications and event-specific material.

• 5+ years of retail or rent-to-own experience, including 5+ years of management experience; store management preferred.
• Proficient with Microsoft Office Suite, AI technologies, Salesforce or similar platforms, with the ability to quickly learn new tools.
• Strong written, verbal, interpersonal, and cross-functional communication skills.
• Proven ability to establish effective processes, training, reinforcement techniques, and execution standards.
• Flexible, deadline-driven, and able to work independently or with cross-functional teams in a fast-paced, changing environment.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Upbound Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.