Product Manager, Retail E-Commerce

At CAVA we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together.

We foster a culture built on five core values:

• Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others.
• Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious.
• Act with Agility: We welcome change; it’s the only constant. We embrace, adjust, adapt.
• Passion for Positivity: We greet each day with warmth and possibility.
• Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose.

Product Manager, Retail E-Commerce

We’re looking for a high-ownership, guest-obsessed, and analytically sharp Product Manager, Retail E-Commerce to help shape the future of CAVA’s digital guest experience across our mobile app and website.

This role sits at the intersection of guest insights, digital product strategy, rapid experimentation, analytics, UX, engineering, marketing, and restaurant operations. You will identify high-impact opportunities, turn insights into hypotheses, launch tests quickly, measure outcomes rigorously, and scale the experiences that drive meaningful business results.

Success in this role requires someone who is self-led, highly collaborative, commercially minded, and energized by ambiguity. You should be just as comfortable digging into conversion funnels and guest behavior as you are partnering with designers, engineers, marketers, operators, and data teams to bring better digital experiences to life.

What You’ll Do:

• Own and evolve key areas of the CAVA mobile app and website guest experience, with a focus on e-commerce growth, digital ordering, personalization, discovery, and conversion.
• Translate business goals, guest insights, digital analytics, and cross-functional priorities into clear product strategies, roadmaps, and execution plans.
• Identify the highest-value opportunities across the digital funnel, including browse, menu discovery, customization, cart, checkout, reorder, loyalty, and post-order experiences.
• Define clear problem statements, product hypotheses, success metrics, and learning agendas for new features, experiments, and optimizations.
• Balance guest needs, business impact, operational feasibility, technical complexity, and speed-to-market when making product decisions.
• Lead a rapid experimentation practice across CAVA’s app and web experiences, moving quickly from insight to idea to test to measurable outcome.
• Develop and prioritize A/B tests, feature experiments, and iterative improvements designed to increase conversion, average order value, sessions, retention, frequency, and digital engagement.
• Partner with Analytics, UX, Engineering, Marketing, CRM, Loyalty, and Operations to evaluate opportunities and build test plans with clear success criteria.
• Use quantitative and qualitative insights to determine what to scale, iterate, or stop.
• Build a culture of learning by documenting hypotheses, results, recommendations, and next steps in a way that is clear, actionable, and visible to stakeholders.

Guest Insights + Analytics

• Deeply understand CAVA guests, their digital behaviors, pain points, motivations, and ordering needs across app and web.
• Use analytics tools, funnel reporting, guest feedback, usability research, competitive insights, and operational inputs to uncover opportunities.
• Monitor performance trends across key e-commerce metrics, including conversion rate, AOV, traffic/sessions, product engagement, cart abandonment, checkout completion, reorder behavior, and digital sales.
• Partner with Data and Analytics teams to improve tracking, measurement, dashboards, and experimentation readouts.
• Turn complex data into crisp insights, compelling narratives, and clear product recommendations.

Product Delivery + Development Lifecycle

• Lead product discovery and delivery from concept through launch, partnering closely with Engineering, UX, QA, Analytics, Marketing,…