Senior Food Safety & Quality Assurance Data Analyst

Responsibilities

• Lead and evolve the KFC FSQA data program, including building and/or updating BI dashboards, recurring reporting, ad hoc analysis, and performance visibility across food safety, product quality, and operational measures.
• Translate complex data into actionable insights by identifying trends, recurring issues, and emerging risks, then communicating clear recommendations to FSQA and cross‑functional partners.
• Manage the KFC processing product quality complaints program, including intake, documentation, trend reporting, follow‑up, and credit resolution coordination.
• Improve the quality, consistency, and usability of FSQA data by strengthening reporting processes, system workflows, and data governance practices.
• Support investigations and issue management through structured analysis, root‑cause trend identification, and reporting that helps prioritize corrective actions.
• Build clear, decision‑ready updates and presentations for leaders and stakeholders, with a focus on storytelling; what matters, why it matters, and what should happen next.
• Partner across FSQA, Operations, Supply Chain, Product Development, customer care, distribution, suppliers, and IT support teams to improve visibility, follow‑through, and business outcomes.
• Lead cross‑brand, cross‑functional projects as needed to support business and regulatory updates.

• Bachelor’s degree in Data Analytics, Food Science, Business, Supply Chain, or a related field
• 3+ years of experience in analytics, food safety, quality assurance, compliance, or a related business support role
• Experience managing complex data, reporting processes, or business systems in a fast‑paced, cross‑functional environment
• Advanced Excel skills and experience building dashboards, reports, and performance tracking tools
• Experience with analytics and visualization platforms such as Domo, Power BI, Tableau, or similar tools
• Experience with complaint, issue management, QA, or workflow systems (i.e., Service Now)
• Ability to validate data, improve data quality, and streamline reporting processes
• Working knowledge of AI‑enabled productivity and analysis tools, SQL, automation, or database tools preferred, with the ability to use these tools to improve reporting efficiency and insight generation
• Strong analytical thinking and sound judgment
• Clear written and verbal communication skills, including the ability to tailor insights to different audiences
• Strong prioritization, ownership, and follow‑through across multiple stakeholders
• Continuous improvement mindset with a practical, business‑focused approach
• Experience supporting QSR, restaurant, franchise, food manufacturing, or supply chain quality programs
• Familiarity with food safety, quality, audit, or compliance programs
• Experience translating business questions into metrics, analyses, and practical recommendations