Senior Quality Manger

Employment Classification: Regular Full-Time, Exempt

Our organization is a global technology and manufacturing company focused on delivering high-quality products and solutions to customers across multiple markets. The company operates in a highly technical, high-volume manufacturing environment with a strong emphasis on quality, operational excellence, continuous improvement, and customer satisfaction.

The organization is committed to maintaining rigorous quality standards, strengthening manufacturing processes, and continuously improving its quality systems and capabilities to support evolving customer and industry requirements.

• Define and execute site and/or regional quality strategies aligned with overall business objectives.
• Lead, mentor, and develop quality engineers, auditors, and inspectors to build a high-performing quality organization.
• Serve as a key quality representative in executive, customer, and supplier engagements.
• Establish and promote a culture of quality excellence and continuous improvement.

• Own and maintain Quality Management Systems (QMS) in compliance with applicable standards, including:
• ISO 9001
• IATF 16949, where applicable
• ISO 14001 and ISO 45001, as required
• Customer-specific quality requirements
• Lead internal and external audits and ensure timely closure of corrective actions.
• Ensure compliance with applicable regulatory, industry, and customer quality standards.
• Maintain and continuously improve quality systems, procedures, and documentation.

• Drive process capability and quality improvements using Lean, Six Sigma, SPC, FMEA, and Control Plans.
• Oversee APQP, PPAP, and NPI quality readiness for new products and technologies.
• Lead root cause analysis and corrective action activities using methodologies such as 8D, A3, and Fishbone analysis.
• Partner with Manufacturing and Engineering teams to identify and eliminate sources of process variation and defects.
• Drive improvements in yield, process capability, reliability, and overall manufacturing quality.

• Serve as the escalation point for significant customer quality concerns.
• Lead corrective and preventive actions to reduce quality escapes, complaints, and warranty-related issues.
• Support customer audits, quality reviews, and escalation activities.
• Monitor customer quality KPIs and drive continuous improvement in overall customer quality performance.
• Develop strong working relationships with customers and internal stakeholders to resolve quality issues effectively.
• Partner with Supplier Quality and Procurement teams to improve supplier performance and mitigate quality risks.
• Lead or support supplier audits, qualification activities, and continuous improvement initiatives.
• Drive corrective actions and performance improvements across the supply base.
• Support efforts to reduce cost of poor quality (COPQ) associated with suppliers.
• Establish and track quality metrics, including FPY, PPM, scrap, rework, and COPQ.
• Use data-driven analysis to identify trends, prioritize improvement opportunities, and measure results.
• Develop and implement quality improvement initiatives that support operational and business objectives.
• Foster a zero-defect mindset and culture of accountability throughout the organization.

• Bachelor’s degree in Engineering, Quality, or a related field;
  Master’s degree preferred.
• 12–15+ years of experience in Quality within a manufacturing, electronics, or similarly complex industrial environment.
• 7–8+ years of leadership experience managing quality teams and cross-functional initiatives.
• Strong expertise in:
• Quality Management Systems (QMS), including IATF 16949 and/or ISO 9001.
• Quality tools and methodologies, including SPC, FMEA, 8D, Six Sigma, and CAPA.
• Process and product audits.
• Root cause analysis and corrective action.
• Proven experience in customer-facing quality roles, including customer audits, quality reviews, and escalations.
• Demonstrated ability to lead continuous improvement and operational excellence initiatives.
• Strong analytic, problem-solving, and decision-making skills.
• Excellent communication, presentation, and stakeholder management skills.
• IATF 16949:2016 certification strongly preferred.
• Six Sigma Green Belt or Black Belt certification preferred.
• Bilingual English/Mandarin is a plus.
• 401(k)
• Health, dental, and vision insurance
• Paid time off

• Approximately 30% travel, subject to change based on business needs.