Merchandising Operations Specialist

Overview

Specialist, Merchandising Operations

Location:

Plano, Texas

Schedule:

M - F, Fully Onsite

Type:
Full-Time, 6-Month Contract, Likely Ongoing Extension

Our client is seeking a Specialist, Merchandising Operations to support the retail initiatives across multiple channels. This role focuses on executing best-in-class merchandising strategies, optimizing retail experiences, and driving customer engagement through thoughtful space planning, visual merchandising, and cross-functional collaboration. The ideal candidate brings strong planogram expertise, exceptional project management skills, and the ability to manage multiple retail launches with precision and quality.

• Implement and maintain merchandising strategies for company's multi-channel retail environments.
• Partner cross-functionally to support, refine, and innovate retail merchandising concepts that elevate customer awareness and in-store engagement.
• Lead the development of merchandising planograms in collaboration with sales and product teams to optimize product category performance.
• Oversee execution of display units, visual merchandising elements, device security hardware, and retail graphics across diverse store formats.
• Coordinate internal and external resources for digital on-device content and required customizations.
• Manage end-to-end project execution for all carrier product launches and retail experience rollouts.
• Communicate merchandising plans clearly to field teams and carrier account partners for seamless alignment.
• Track KPIs and ROI for merchandising programs and provide insights for continuous improvement.
• Build and maintain strong relationships with internal teams, carrier partners, vendors, and cross-functional stakeholders.
• Monitor and support budget and vendor requests, ensuring timely approvals in partnership with project management teams.
• Test, stage, and verify carrier fixtures in Client's Retail Lab ahead of upcoming launches.

• Bachelor’s degree in Business, Marketing, or related field; or equivalent professional experience.
• 5+ years’ experience in retail project management or operations; wireless industry experience is a plus.
• High proficiency in Blue Yonder (Formerly JDA) Space Planning and Floor Planning for mobile product planograms.
• Proven ability to manage complex projects, multitask, and meet tight deadlines.
• Strong understanding of the consumer journey, retail trends, and merchandising insights.
• Demonstrated success collaborating across cross-functional teams and influencing stakeholders.
• Excellent organizational skills with meticulous attention to detail and accuracy.
• Ability to make informed, data-driven recommendations aligned with business objectives.
• Customer-focused mindset with adaptability to changing needs.
• Experience engaging with senior leadership and presenting project updates.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and related PC applications.