Sales Operations Support Manager

Overview

Job Title: Sales Operations Manager, Ecommerce Retail Support (Kid Kraft)

Location: Plano, TX (Hybrid)

Job Type: Full-time, Direct Hire

With more than 4 million sheds and playsets sold since 1975, we make America’s backyard a destination they love, and we truly love what we do. We also offer a variety of products such as kid’s toys, pergolas, pavilions, and so much more. When you work at Backyard Products, you are surrounded by the industry’s brightest and most creative individuals. Our collaborative environment ensures extraordinary results both inhouse and in our customers’ backyards.

At Backyard Products, we operate with five habits that drive how we work and how we win:

• Customers first - Always!
• Total Quality Management - Everywhere!
• Manage the Numbers - Measure and Improve!
• Speed, Execution, and Simplicity - Get it Done!
• People Make It Happen - Grit and Passion!

We are looking for a dynamic Sales Operations Manager, Ecommerce Retail Support, to join our team at our Backyard Kids office located in Plano, Texas. This is a brand-specific role supporting Kid Kraft and key ecommerce and omnichannel retail partners.

This is a full-time, direct-hire opportunity with competitive compensation and benefits, including medical, dental, vision, 401(k), paid time off, employee discounts, and professional development assistance.

The Sales Operations Manager, Ecommerce Retail Support is responsible for supporting the Sales Operations Manager and Sales Leads with item setup, order execution, inventory on-hand monitoring, vendor portal management, and ensuring orders are processed accurately and shipped on time. This role facilitates sales order requests, sales order changes, and sales order detail sheets while coordinating between multiple internal departments. Typical activities include reviewing inventory feeds, supporting item agreements and quote requests, managing ecommerce item setup, tracking sales orders, coordinating marketing assets for retailer needs, and working cross-functionally with overseas staff and internal teams across Kid Kraft.

• Amazon Canada
• Walmart Canada
• Canadian Tire
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• Amazon Mexico
• Price Smart
• City Club
• Wayfair
• Target
• Spreetail

Retail Operations and Sales Support

• Manage daily operational tasks supporting key ecommerce accounts across multiple retailer portals and internal systems
• Coordinate and execute item onboarding workflows including setup, documentation, and retailer readiness requirements
• Support Sales Leads with item setup, retailer documentation requests, and ongoing account needs
• Maintain accurate customer, item, and order details within ERP systems and vendor portals
• Prepare and manage spreadsheets and reports for item agreements, quote requests, and retailer requirements

Vendor Portal Order Management and Execution

• Review and manage purchase orders and order changes directly within customer vendor portals
• Validate order details including ship windows, routing requirements, quantities, and cancellations
• Ensure each order moves from receipt through fulfillment, invoicing, and completion
• Follow up on partial shipments, short ships, and delayed orders to drive timely closure and resolution
• Maintain order tracking documentation and use escalation paths as needed to ensure orders are completed

Order Management and PO Support

• Facilitate sales order requests, sales order changes, and sales order detail sheets
• Support order entry, order updates, and cancellations as needed
• Download and process LTL orders through dealer portals when required
• Facilitate PO changes and PO cancellations
• Review lingering orders, open orders, and LTL orders pending billing or pending fulfillment
• Communicate with Dealer Services and internal teams to ensure shipments remain on time and accurate

Inventory and Availability Execution

• Review daily inventory feeds to monitor item availability and inventory health
• During peak season, review inventory feeds multiple times per day as needed
• Work with items that are out of stock and adjust inventory levels appropriately, including zeroing out inventory when required
• Identify risks related to inventory, allocation, and ship windows and…